Telecoms & Unified Communications Engineer

FLUENT TELECOMS LIMITED; Caloocan; On-site; PHP 300,000 - 420,000; Full time

Job summary

Fluent Telecoms Limited is seeking an engineer to install, configure, and support 3CX phone systems and related VoIP services across customer sites. You will troubleshoot connectivity issues, handle migrations, and assist with broadband/fibre deployments.

Responsibilities include on-site installs, surveys, ticket management, and delivering professional service both remotely and on-site. Strong IT knowledge with Microsoft 365 and AD is preferred.

Qualifications

• Install, configure, and support 3CX phone systems.
• Troubleshoot VoIP, SIP, handset, call routing, and connectivity issues.
• Provide basic 1st Line IT support for Windows 10/11 and Microsoft 365 users.

Responsibilities

• Install, configure, and support 3CX phone systems.
• Troubleshoot VoIP, SIP, handset, call routing, and connectivity issues.
• Support hosted telephony and unified communications solutions.
• Assist with telecoms migrations and customer onboarding projects.
• Configure and support broadband, leased line, and fibre connectivity services.
• Liaise with network carriers and telecoms providers to resolve faults.
• Complete on-site installations and customer site surveys.
• Manage support tickets in line with SLAs.
• Provide professional customer service both remotely and on-site.
• Maintain accurate records of work completed and customer interactions.

Skills

3CX Systems

VoIP/SIP

Hosted Telephony

Broadband Fibre

Unified Communications

On-site Installations

Switches & Wireless

UniFi Access Points

Structured Cabling

Fibre Infrastructure

Basic Troubleshooting

Microsoft 365 Admin

Active Directory

Windows 10/11

Hardware Setup

Remote Support Tools

Ticket Management

Job description

Key Responsibilities

• Install, configure, and support 3CX phone systems.
• Troubleshoot VoIP, SIP, handset, call routing, and connectivity issues.
• Support hosted telephony and unified communications solutions.
• Assist with telecoms migrations and customer onboarding projects.
• Configure and support broadband, leased line, and fibre connectivity services.
• Liaise with network carriers and telecoms providers to resolve faults.
• Complete on-site installations and customer site surveys.

Telecoms & Unified Communications

• Install, configure, and support 3CX phone systems.
• Troubleshoot VoIP, SIP, handset, call routing, and connectivity issues.
• Support hosted telephony and unified communications solutions.
• Assist with telecoms migrations and customer onboarding projects.
• Configure and support broadband, leased line, and fibre connectivity services.
• Liaise with network carriers and telecoms providers to resolve faults.
• Complete on-site installations and customer site surveys.

Networking

• Install and configure network switches and wireless access points.
• Support UniFi switching and wireless environments.
• Assist with structured cabling and fibre installations.
• Diagnose basic network connectivity issues.
• Maintain documentation of network and telecoms deployments.

Basic IT Support

• Provide basic 1st Line support for Windows 10/11 and Microsoft 365 users.
• Create and manage user accounts within Microsoft 365 and Active Directory.
• Perform password resets and user onboarding tasks.
• Set up laptops, desktops, monitors, and peripherals.
• Escalate complex IT issues to senior engineers.
• Provide remote assistance using support tools.

Service Delivery

• Manage support tickets in line with agreed SLAs.
• Provide professional customer service both remotely and on-site.
• Maintain accurate records of work completed and customer interactions.

Essential Skills

Telecoms

• 3CX Phone Systems
• VoIP & SIP Technologies
• Hosted Telephony
• Broadband & Fibre Connectivity
• Unified Communications
• On-site Installations

Networking

• Switches & Wireless Networks
• UniFi Access Points
• Structured Cabling
• Fibre Infrastructure
• Basic Network Troubleshooting

Basic IT Knowledge

• Microsoft 365 Administration
• Active Directory User Management
• Windows 10/11
• Basic Hardware Setup & Troubleshooting
• Remote Support Tools
• Ticket Management Systems