Telecom Service Desk Lead - Wireless & Wireline

Asticom Technology Inc; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Asticom Technology Inc. in the Philippines is seeking a Service Desk Team Lead – Telecom to oversee daily service desk operations and lead the resolution of telecom network incidents.

You will manage wireless and wireline networks, supervise ticket handling in ServiceNow, ensure SLA compliance, and coach engineers while coordinating with network operations and engineering teams. The role requires strong leadership and a focus on operational excellence, including 18/7 shift readiness.

Qualifications

• Bachelor's degree in Telecommunications Engineering, IT, or Computer Engineering.

Responsibilities

• Oversee daily service desk operations and ensure timely handling and resolution of telecom network tickets and alerts.

Skills

Leadership

Telecom networks

ServiceNow

Incident management

SLA monitoring

Ticketing systems

Communication skills

Team management

Scripting basics

Problem solving

Education

Bachelor's degree in Telecommunications Engineering/IT/Computer Engineering

Tools

ServiceNow

Job description

Asticom Technology Inc. in the Philippines is seeking a Service Desk Team Lead – Telecom to oversee daily service desk operations and lead the resolution of telecom network incidents.

You will manage wireless and wireline networks, supervise ticket handling in ServiceNow, ensure SLA compliance, and coach engineers while coordinating with network operations and engineering teams. The role requires strong leadership and a focus on operational excellence, including 18/7 shift readiness.