Technology Trainer

White & Case; Manila; Hybrid; PHP 100,000 - 400,000; Full time

Job summary

A global law firm in Manila is seeking a Technology Trainer to provide personalized technology coaching and deliver training. The ideal candidate will have experience in technology training, excellent communication skills, and familiarity with Microsoft Office 365 and AI tools. This hybrid role requires collaboration with various teams and adaptability to evolving technologies.

Benefits

Hybrid work model

Continuous development opportunities

Qualifications

• At least three years’ training experience on technology, preferably in a law firm or other professional corporate environment.
• Excellent written and oral communication skills, including instructional and presentation skills.
• Ability to work independently in course development in projects.

Responsibilities

• Delivers formal technology training and informal coaching in various formats.
• Participates in technology projects to help test, evaluate, and troubleshoot new tools.
• Collaborates with leadership and teams to identify training priorities and strategies.

Skills

Training experience

Communication skills

Technology adaptability

Microsoft Office 365 competency

Technical support

Education

University degree or college diploma

Tools

Microsoft Teams

iManage 10

Job description

Overview

Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are pewrfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

The Technology Trainer serves as a global representative of the Technology function and provides personalized, technology coaching to lawyers and Business Services professionals on the tools, devices, and services the Firm offers via various learning formats (e.g., virtual sessions, video, eLearning, classroom, 1:1, and presentations).

As a member of a global Training Team, the Technology Trainer develops and updates learning materials and content to support projects and business-as-usual requirements, including reference guides, on-demand videos, intranet content, eLearning modules, and presentations. The Technology Trainer contributes to learning plans to help drive the use and adoption of innovative technologies. The Technology Trainer also supports administrative tasks, such as class scheduling and publishing, generating training reports, and writing and proofreading content.

Our Functional Area

Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world.

Our team comprises of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data centre operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Our globally-minded team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7.

Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm’s global operations.

Responsibilities

The Technology Trainer supports three key areas.

• Delivers formal technology training and informal coaching in various formats, including 1:1s, classroom training, virtual instruction, presentations, follow-ups, floorwalks, and alike.
• Delivers technology orientation and supports onboarding learning programs.
• Develops and updates learning materials including references, interactive eLearning modules, videos, Intranet posts, and tech tips while following internal writing guidelines and standards.

Support

• Participates in technology projects to help test, evaluate, and troubleshoot new tools and services.
• Follows up with users to track their technology usage, knowledge, and adoption of technologies.
• Responds to training requests.
• Works with Tech Support teams to support onboarding activities, office upgrades, and tech events.

Collaboration

• Collaborates with leadership and teams to identify training priorities and strategies.
• Drafts, proofreads, evaluates, and finalizes training outlines and learning materials.
• Ensures training environment (classroom, conference rooms, and virtual settings) is set for effective learning.
• Follows the team’s best practices to conduct virtual learning sessions.
• Works with the Business Engagement and Video Production Teams to develop learning content for the Firm Intranet, Learning Management System, and other platforms.
• Responds to how-to incidents escalated by the Service Desk.
• Travels to other offices for new hire training, project rollout training, and support.
• Attends and contributes to trainers’ meetings and initiatives.
• Remains flexible with duties and shift hours to help cover training needs from other regions.

Qualifications

• University degree or college diploma.
• Microsoft Office Specialist (MOS) certification—preferred but not required

Essential Job Requirements

• At least three years’ training experience on technology, preferably in a law firm or otherprofessional corporate environment.
• Experience and technically competent on Microsoft Office 365, Microsoft Teams, and AI tools(such as ChatGPT or Copilot).
• Experience on iManage 10—preferred, but not required. Experience on other apps mayinclude Customer Relationship Management systems, timekeeping software (e.g., Intapp),document comparison tools, and Kofax Power PDF.
• Adaptable to changes in technologies, processes, and use of internal platforms.
• Excellent written and oral communication skills, including instructional and presentation skills.
• Excellent people skills.
• Maintains technical and training knowledge of the Firm’s applications and tech tools and staysabreast of the industry.
• Ability to work independently in course development in projects, provides valuable feedback to colleagues and leadership.
• Ability to present ideas professionally.
• Ability to stay focused and navigate high priority projects.
• Open to collaborate in special projects across functions.

Location & Reporting

• This role is based in Manila.
• Will follow EMEA work hours / Hybrid 3x per week onsite

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.