Technology Operations Analyst

Sekuro Asia - An Insight Company; Metro Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Sekuro Asia - An Insight Company is seeking a Technology Operations Analyst to evolve Sekuro's internal technology environment through automation, systems optimisation, and operational transformation. The role supports an engineering-led approach with AI-assisted tooling and low-code platforms.

You will design automations, monitor platforms, and contribute to runbooks and governance while building integrations across Microsoft 365, Zoho, Netskope, Intune, and security tooling to improve

Qualifications

• Experience in automating IT operations and incident response.
• Proficiency with REST APIs and low-code integration.
• Knowledge of security tooling and endpoint management.

Responsibilities

• Assist in delivering automation and continuous improvement initiatives.
• Triage and resolve escalated incidents using structured diagnostics.
• Monitor health and performance of core platforms to detect issues early.
• Manage vendor relationships and escalation cases with timely updates.
• Design automated resolution paths to reduce manual interventions.
• Develop runbooks, escalation procedures, and incident response playbooks.

Skills

Automation

Incident management

PowerShell

REST APIs

AI-assisted tooling

Low-code platforms

Platform integrations

Security fundamentals

Tools

Power Automate

PowerShell

Microsoft 365

Zoho

Netskope

Intune

CrowdStrike

Job description

The Technology Operations Analyst plays a pivotal role in evolving and modernising Sekuro's internal technology environment through automation, systems optimisation, and operational transformation. As Sekuro scales, the Technology Operations function is maturing toward an engineering-led approach — where AI-assisted tooling, intelligent automation, and low-code platforms are reshaping how operational work is performed, shifting effort from reactive, manual tasks toward proactive, systems-level improvements that deliver lasting operational value across the business.

Working within the Operations function, this role reduces manual effort, connects systems intelligently, and leverages automation and AI to improve operational efficiency at scale. It serves as a key resource for complex technical incidents requiring deeper diagnostic investigation and cross-platform expertise, whilst actively designing automations, integrations, and platform improvements that eliminate the conditions driving reactive support demand. The ideal candidate is technically capable, commercially aware, and motivated by continuous improvement — consistently asking why issues occur and what can prevent recurrence, and genuinely energised by operating at the forefront of a modern, AI-augmented technology environment.

What Will You Do?

Technology Operations & Escalation Support

• Support the Technology Operations Lead in delivering technology operations, automation, and continuous improvement initiatives, contributing to team planning, prioritisation, and operational governance.
• Triage, investigate, and resolve escalated incidents exceeding the scope of automated or first-line resolution, applying structured diagnostic methodologies to identify root cause and implement lasting, systemic fixes.
• Monitor the health, availability, and performance of key technology platforms and services, proactively identifying degradation, anomalies, or emerging risks before they impact business operations.
• Manage technology vendor relationships and support cases requiring vendor escalation, ensuring issues are tracked, communicated, and resolved within appropriate timeframes.
• Provide structured operational support for lower-complexity issues whilst actively designing automated resolution pathways that progressively reduce reliance on manual intervention.
• Contribute to the development of operational runbooks, escalation procedures, and incident response playbooks that support consistent, high-quality technology service delivery.

Automation, AI & Integration Engineering

• Design, build, and maintain automation workflows and system integrations using Power Automate, REST APIs, webhooks, JSON, OAuth 2.0, and low-code integration platforms to reduce manual operational effort and improve reliability at scale.
• Develop and maintain PowerShell scripts and operational tooling to automate administration, provisioning, reporting, compliance checking, and routine technology operations tasks.
• Identify recurring operational issues and manual processes, proactively designing automation or system improvements to eliminate or significantly reduce them.
• Build and maintain integrations between core business platforms — including Microsoft 365, Zoho, HR systems, and security tooling — to ensure data consistency and improve the flow of operational information.
• Maintain an automation backlog, regularly prioritising opportunities based on operational impact, complexity, effort, and alignment with business objectives.
• Evaluate and implement AI-assisted tooling and intelligent automation solutions to augment operational workflows, support ticket deflection, and enhance self-service capabilities.
• Monitor industry trends in AI, platform automation, and operational engineering, bringing relevant insights to inform continuous improvement planning.
• Document all automation workflows, integration configurations, and scripting solutions to ensure operational continuity and effective knowledge transfer.
• Contribute to the Technology Operations automation strategy, identifying opportunities to systematically reduce operational toil through targeted technology investment and process redesign.
• Administer, maintain, and optimise core business platforms including Microsoft 365, Zoho, Netskope, Intune, and other enterprise SaaS applications, ensuring secure configuration, user lifecycle management, and effective platform integrations.
• Manage user lifecycle processes including onboarding, offboarding, role changes, and access provisioning across all core platforms, with a strong focus on automation, consistency, and security best practice.
• Conduct regular platform health reviews, licence audits, configuration assessments, and performance evaluations to ensure platforms are operating optimally and aligned with current business requirements.
• Evaluate new SaaS tools and platforms, providing considered recommendations based on technical fit, security posture, integration capability, and total operational overhead.
• Contribute to the design and implementation of platform configuration standards, operational baselines, and governance frameworks that ensure consistency and long-term maintainability.

Security, Compliance & Endpoint Management

• Support the organisation's security posture through endpoint management, identity and access management, Conditional Access policy administration, device compliance management, and platform hardening across CrowdStrike, Abnormal Security, and Netskope.
• Administer Microsoft Intune for device enrolment, compliance policy management, configuration profiles, and application deployment across Windows, macOS, iOS, and Android platforms.
• Manage identity and access governance in Microsoft Entra ID, including Conditional Access policies, MFA configuration, privileged identity management, and periodic access reviews to uphold least-privilege principles.
• Support security incident response activities by providing platform-level visibility, containment actions, investigative data, and coordinated response support.
• Ensure all technology platforms are configured and maintained in accordance with established security baselines, organisational policies, and relevant compliance requirements.