Technician Iii - Desktop Support

Microchip; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Microchip Technology Inc. is seeking an Information Technology Helpdesk professional in the Philippines to support business users with hardware, software, and network issues.

You will be the first point of contact via phone, email, chat, or ticketing system and handle Windows 10+ environments, Office 365, VPNs, and printers while logging and resolving inquiries. The role emphasizes strong customer service, clear communication to both technical and non-technical staff, and contributing to

Qualifications

• Graduate of BS in Information Technology or a related field (or equivalent experience).
• With at least 6 months working experience doing helpdesk support.
• Ability to communicate effectively to both technical and non-technical staff
• Excellent working knowledge of operating systems, particularly Windows 10 and above
• Understanding and troubleshooting of popular networking technologies (TCP/IP, LANs, WANs)
• Experience with Active Directory administration
• Exposure to Enterprise-level application packaging and package distribution mechanisms (a plus)
• Very good customer services skills
• Very good English conversation (verbal and written)

Responsibilities

• Work within a team to provide technology support to business users.
• Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system
• Diagnose and resolve basic hardware, software, and network issues.
• Provide support for Microsoft Windows, Office 365, email, printers, VPNs, and common desktop applications
• Logging and monitoring of customer questions, issues and problems through resolution/completion.
• Ensure problem resolution via the maintenance of appropriate action plan
• Monitor service desk queues and prioritize tasks based on impact and urgency.
• Ensure effective communication with the business and within team.
• Maintain knowledge base articles and contribute to documentation improvements.

Skills

Communication skills

Very good English

Customer service

Effective cross‑functional沟通

Windows troubleshooting

Networking troubleshooting

Helpdesk best practices

Education

BS in Information Technology

Tools

Active Directory administration

Enterprise packaging mechanisms

Job description

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values ; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

Work within a team to provide technology support to business users.

Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system

Diagnose and resolve basic hardware, software, and network issues.

Provide support for Microsoft Windows, Office 365, email, printers, VPNs, and common desktop applications

Logging and monitoring of customer questions, issues and problems through resolution/completion.

Ensure problem resolution via the maintenance of appropriate action plan

Monitor service desk queues and prioritize tasks based on impact and urgency.

Ensure effective communication with the business and within team.

Maintain knowledge base articles and contribute to documentation improvements.

Requirements/Qualifications:

• Graduate of BS in Information Technology or a related field (or equivalent experience).

• With at least 6 months working experience doing helpdesk support.

• Ability to communicate effectively to both technical and non-technical staff

• Excellent working knowledge of operating systems, particularly Windows 10 and above

• Understanding and troubleshooting of popular networking technologies (TCP/IP, LANs, WANs)

• Experience with Active Directory administration

• Exposure to Enterprise-level application packaging and package distribution mechanisms (a plus)

• Very good customer services skills

• Very good English conversation (verbal and written)

Travel Time:

0% - 25%

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values ; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

Work within a team to provide technology support to business users.

Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system

Diagnose and resolve basic hardware, software, and network issues.

Provide support for Microsoft Windows, Office 365, email, printers, VPNs, and common desktop applications

Logging and monitoring of customer questions, issues and problems through resolution/completion.

Ensure problem resolution via the maintenance of appropriate action plan

Monitor service desk queues and prioritize tasks based on impact and urgency.

Ensure effective communication with the business and within team.

Maintain knowledge base articles and contribute to documentation improvements.

Requirements/Qualifications:

• Graduate of BS in Information Technology or a related field (or equivalent experience).

• With at least 6 months working experience doing helpdesk support.

• Ability to communicate effectively to both technical and non-technical staff

• Excellent working knowledge of operating systems, particularly Windows 10 and above

• Understanding and troubleshooting of popular networking technologies (TCP/IP, LANs, WANs)

• Experience with Active Directory administration

• Exposure to Enterprise-level application packaging and package distribution mechanisms (a plus)

• Very good customer services skills

• Very good English conversation (verbal and written)

Travel Time:

0% - 25%

About the Company

Microchip Technology is a leading provider of microcontroller, mixed-signal, analog and Flash-IP solutions that also offers outstanding technical support.