Technical Training Supervisor — Field Service Excellence

Xiaomi Technology

Taguig

On-site

PHP 600,000 - 1,200,000

Full time

6 days ago

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Job summary

Xiaomi Technology is seeking a Training Manager for after-sales service in Metro Manila to develop and deliver technical training programs for service engineers, installers, and authorized partners. You will create manuals, guides, and training materials to support field technical excellence.

You will analyze issues with Quality, R&D, and Product teams, manage technician certification, and drive continuous improvements across service centers while ensuring adherence to company policies and

Qualifications

Bachelor's degree or higher in Electrical, Mechanical, HVAC, Electronics Engineering, or a related field.
Minimum 5 years (Supervisor) or 8 years (Manager) of experience in after-sales service, technical support, or technical training for major home appliances.
Strong technical knowledge of air conditioners, refrigerators, washing machines, and other white goods.
Good understanding of after-sales service operations and service performance management.
Proficient in Microsoft Office; LMS experience is a plus.
Willing to travel frequently.
Fluent in English; Mandarin Chinese is an advantage.

Responsibilities

Develop and deliver technical training programs for service engineers, installers, and partners.
Create, maintain, and update service manuals, repair procedures, and troubleshooting guides.
Provide technical support for complex product issues and escalations.
Analyze recurring issues with Quality, R&D, and Product teams to drive corrective actions.
Develop certification and competence assessments for technicians.
Monitor service center performance and plan improvements.
Support new product introductions with readiness plans and docs.
Ensure repair procedures and service practices meet policies and quality requirements.
Collaborate with internal teams to resolve issues and improve customer satisfaction.
Conduct audits, field visits, and on-site coaching to improve repair quality.