Technical Support Staff

Buscojobs; Metro Manila; On-site; PHP 100,000 - 400,000; Full time

Job description

Posted today

Job Description

Job Responsibilities:

• Maintain and troubleshoot computers, printers, and other peripherals in the head office and project sites.
• Responsible for computer preventive maintenance in head office and project sites
• Support and maintain network peripherals
• Check and validate server physical loads and usage
• Installation of software applications to all computers such as operating system, anti-virus, office suite applications, and engineering applications.

Qualifications:

• Must possess at least 2 year graduate or higher on Information Technology
• Knowledgeable on certain database management software
• Must be familiar on any specific programming language
• Knowledgeable in computer and network troubleshooting
• Knowledge on linux server management, web development on wordpress, PF sense firewall and load balancing

Technical Support

Posted today

Job Description

Job Description

• Responsible for ensuring a high level of customer satisfaction.
• Assists clients with product selection and configuration.
• Conducts product presentations and demonstrations to clients.
• Performs fieldwork and handles in-house repairs for walk-in clients.
• Capable of following various procedures as per client requirements.
• Performs other tasks that may be assigned.

Technical Support

Posted today

Job Description

Embrace the innovation with iOPEX Technologies. Join us now

We are hiring for awesome and tech-savvy Technical Support for our # team.

With at least 1 year of Technical Support experience:

Technical Support Specialist (Pre-dominantly Non-voice)

Technical Support System Specialist (Pre-dominantly Non-voice)

• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre-dominantly Non-voice)
• Technical Service Support Representative - Level 2 (Pre-dominantly Non-voice)

Job Overview:

As a technical support representative, you'll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

• Handle customer issues via phone calls for a technology product in home network
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements
• Draft and send email follow-ups to the customer about cases that are being handled
• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates
• Should have at least 1 year of Technical Support on a BPO set up
• Excellent oral and written communication skills
• Well versed in computer systems and navigating mobile apps
• Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems
• The ability to communicate technical information in an accessible manner to non-technical customers
• Good understanding of customer service processes, tools and best practices
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What\'s in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• HMO
• Leave credits/Leave conversions
• Uncapped annual appraisal
• 2 days off

And most importantly, you\'ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Technical Support

Posted today

Job Description

• BACHELORS DEGREE ON BS INFORMATION TECHNOLOGY
• NO EXPIRNECRE REQUIRED
• BASIC PROGRAMMING AND FIELD SUPPORT

Job Type: Full-time

Technical Support

Posted today

Job Description

Job Description:

Responsibilities include but are not limited to the following:

• Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
• Communicate with customers and technicians via Five9 SoftPhone
• Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
• Follow up with manufacturers, service providers, and internal teams on open tickets
• Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
• Collaborate with team members through daily stand-up meetings and other communication tools
• Consistently meet work and performance review expectations, ensuring high quality and productivity standards
• Collaborate efficiently with other internal and external teams to resolve open tickets
• Perform additional tasks as assigned

Required Skills/Experience:

• Associate/Bachelor\'s degree or any relevant vocational course and/or relevant certifications
• Basic understanding of electrical concepts, including voltage, current, and power
• Experience managing wireless carriers, troubleshooting and provisioning/deactivation
• Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
• Excellent verbal and written communication in English
• Flexible for shifting and hybrid schedules
• Merit increases
• HMO coverage for you and your dependent
• Internal and external learning programs through Shield University
• The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock, and many more)
• Regular team building activities, both virtual and in-person
• Annual company-wide team building
• Performance incentives

Schedule is fixed night shift – 11pm to 8am (US Schedule) / Tuesday to Saturday/ 2-3 days work on-site/ Location: 9F Uptown Bonifacio Tower 3, 11th Ave., Cor. 36th St.

Technical Support

Posted today

Job Description

• Evaluate and analyze project requirements
• Develop Bill of Materials (BOM), Bill of Quantities (BOQ), diagrams, and Gantt charts
• Conduct technical training sessions (both internal and external)
• Collaborate with the sales team on joint calls
• Perform solution programming and configuration
• Oversee and execute project deployment
• Provide on-call technical support
• Perform any other tasks as may be assigned by the Immediate Head/Manager or Management.

Job Type: Full-time

Language:

Technical Support

Makati City, National Capital Region ₱40000 - ₱60000 Y Solutions Exchange, Inc.

Posted today

Job Description

Salary: 80,000
Set up: Hybrid (2x a week onsite)
Location: Makati City
Schedule: Night Shift (9pm - 6am or 10pm - 7am) (M-F)

Qualifications:

• 2 years of professional experience in a technical support or IT role.
• Basic understanding of Microsoft SQL Server and ability to write simple queries.
• Familiarity with .NET applications and Microsoft development environments (Visual Studio, IIS).
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Comfortable working in a fast-paced, multi-system environment.

Technical Support

Posted today

Job Description

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client\'s request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Technical Support

Posted today

Job Description

Job Descriptions

• Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely;
• Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support;
• Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.;
• Escalate issues that are beyond the scope of support to the proper level of support
• Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner
• Actively monitor ticket assignment/s for timely resolution;
• Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates;
• Ensure that satisfactory resolution has been executed before putting tickets on resolved state;
• Demonstrate professionalism while handling inquiries or complaints of the customers;
• Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave);
• Contributes to Team/unit goals by accomplishing related duties as required.

Job Qualifications

• Bachelor\'s degree in Science, Technology, Engineering, and other related courses.
• Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset
• Strong interpersonal skills and can work under pressure;
• Ability to learn and adapt quickly.
• Ability to multi-task and function as a generalist;
• Proficiency in troubleshooting Personal Computers
• Basic understanding of Information Technology Networking Devices;
• Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays;
• Able and amenable to travel to client sites.
• Willing to work onsite- Makati City

Job Type: Full-time

Pay: From Php18,000.00 per month

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Expected Start Date: 10/15/2025

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