Technical Support Specialist I

RELX; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician to provide technical support and troubleshoot desktop systems. The ideal candidate will have a Bachelor's Degree in a related field, technical support experience, and excellent problem-solving skills. Responsibilities include hardware/software installation, user support, and monitoring IT infrastructure. Strong communication skills are essential, and willingness to work on shifting schedules is required.

Qualifications

• Bachelor's Degree in IT-related field required.
• 1 year experience in BPO industry plus.
• Experience in hardware/software troubleshooting and support.

Responsibilities

• Troubleshoot and resolve desktop computer issues.
• Install and configure hardware/software for users.
• Monitor IT infrastructure for operational issues.

Skills

Technical support

Problem-solving

Communication

Organizational skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Avaya

Citrix

Job description

Job Description

BASIC FUNCTIONS: This position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.

QUALIFICATIONS:

• Must hold a Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Computer Engineering or Electronics and Communications Engineering or any IT Related Course

• Additional Certification in IT is a good advantage.

• At least 1 year of experience in a BPO industry

• Experience in Avaya Administration and Citrix application environment is a plus.

• Must have an experience in providing technical support to a range of hardware and desktop applications

• Must be proactive and have good English communications skills

• Must be willing to work on shifting schedules

• Good knowledge of PC hardware (laptop, desktop and Mac), troubleshooting, and networking

• A+ Certification or other technology certifications a plus

TECHNICAL SKILLS:

• Hardware/software installation.

• Hardware/software troubleshooting.

• Basic understanding of software monitoring tools.

• Understanding backup procedures.

• Good problem-solving skills.

• Good organizational skills.

• Ability to travel less than 25%.

• All other duties as assigned.

ACCOUNTABILITIES:

• Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.

• Provide support and technical setup at some trade shows which includes periodic travel.

• Monitor , support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.

• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.

• All other duties as assigned.

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