Technical Support Specialist

NetWiz Information Systems, Inc.; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the tech industry is seeking Technical Support Specialists to provide outstanding customer support for their products and services. This role involves troubleshooting, installing systems, and ensuring customer satisfaction. Fresh graduates are welcome to apply, making this an excellent opportunity for those looking to launch their careers in IT.

Qualifications

• Previous experience in computer engineering, IT networking is an advantage.
• Fundamental knowledge of networking, hardware, software required.
• Fresh Graduates are welcome to apply.

Responsibilities

• Oversee the installation of operating systems and software.
• Respond to customer queries regarding technical issues.
• Investigate and isolate hardware/software problems.

Skills

Troubleshooting

Critical Thinking

Customer Satisfaction

Multi-tasking

Education

Degree in Computer Engineering or related field

Job description

We are seeking for Technical Support Specialists to join our team. As a Technical Support Specialist, you will be an integral part of team dedicated to ensuring that our customers receive outstanding support for our comprehensive range of products and services.

Responsibilities:

• Customer Satisfaction will be of top priority
• Oversee the installation of operating systems, network systems, software, and hardware
• Respond to customer queries regarding all type of technical issues in a timely, friendly and professional manner
• Investigate and isolate hardware and software problems
• Interface with customers and peers to collect information needed to troubleshoot and resolve problems

Qualifications:

• Previous experience in computer engineering, computer architecture, IT networking or other related fields is an advantage
• Fundamental knowledge of networking, hardware, and software
• Strong troubleshooting and critical thinking skills
• Ability to prioritize and multi-task
• Deadline and detail-oriented
• Fresh Graduates are welcome to apply