Technical Support Representative (Smart Alarm Security Company)

Elevate Calls Inc; Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A technology-based security firm is looking for a Technical Support Representative to provide exceptional customer service and support for smart alarm security systems. You will troubleshoot issues, guide installations, and escalate complex cases. The ideal candidate has a passion for technology and excellent communication skills. Full-time and part-time roles are available.

Qualifications

• 1-2 years of technical support or customer service experience, preferably in technology or security.
• Basic understanding of IoT devices and security systems.
• Strong verbal and written communication skills.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot issues related to smart alarm security systems.
• Guide customers through installation and configuration.

Skills

Technical support experience

Networking knowledge

Excellent communication skills

Analytical skills

Customer focus

Education

High school diploma or equivalent

Associate degree or certification in related field

Job description

Technical Support Representative (Smart Alarm Security Company)

Job Openings Technical Support Representative (Smart Alarm Security Company)

About the job Technical Support Representative (Smart Alarm Security Company)

Job Title: Technical Support Representative
Company: Elevate Calls Inc.
Email: [e-mail]
Location:Work From Home
Job Type: Full-Time / Part-Time

Job Overview:

Elevate Calls Inc. is seeking a skilled and customer-oriented Technical Support Representative to join our team, specializing in Smart Alarm Security Systems. In this role, you will provide exceptional support to our customers, ensuring the seamless operation and troubleshooting of their security systems. If you are tech-savvy, have strong communication skills, and are passionate about customer service, wed love to hear from you!

Key Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems.
• Guide customers through installation, setup, and configuration processes.
• Escalate complex technical issues to higher-level support or engineering teams when necessary.
• Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system.
• Stay updated with the latest technology advancements and product features to effectively assist customers.
• Assist with product testing and feedback to enhance service and product quality.

Qualifications:

• Experience: 1-2 years of technical support or customer service experience, preferably in a technology or security-related field.
• Technical Skills: Basic understanding of networking, IoT devices, and security systems. Familiarity with alarm systems is a plus.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Customer Focus: A passion for helping customers and ensuring their satisfaction.
• Education: High school diploma or equivalent required; an associate degree or certification in a related field is preferred.
  

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter to [e-mail] . Please include Technical Support Representative Smart Alarm in the subject line of your email.

Elevate Calls Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.