Technical Support Representative | Get up to 24K monthly + 23K incentives

TTEC; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

Join TTEC as a Technical Support Representative in Cebu City and be the spark that brightens days for customers with your passion for technology. In this role, you'll resolve technical requests and enhance customer experiences in a supportive environment that values professional development and inclusivity.

Benefits

PTO

Tuition reimbursement

Health and wellness incentives

Qualifications

• Completed senior high school or two years in college.
• At least 3 months of BPO experience.
• Computer experience required.

Responsibilities

• Resolve technical requests or complex calls from customers.
• Follow up on specific issues and ensure resolution.

Skills

Customer service

Technical problem-solving

Communication

Education

Senior high school diploma

Two years in college

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cebu, Monday to Friday from 10am to 3pm at eBloc Tower 2, Geonson Street, Asiatown IT Park.

What You’ll be Doing
Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and love for technology to know what’s going on with the latest technology products and help customers

• Follow up on specific issues and resolve to completion

What You Bring to the Role

• Completed senior high school or two years in college

• At least 3 months of BPO experience

• If high school graduate (old curriculum), candidate must have at least 2 years BPO voice experience

• Recognize, apply and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.