Technical Support Representative | 6+ Months Exp

Acquire Intelligence; Metro Manila; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties

Value Awards recognition

Internal promotions

Meaningful work with supportive teams

Leadership training courses

Job summary

Acquire Intelligence is hiring a Technical Support Representative to resolve software issues and train clients in a fast-paced SaaS environment for healthcare customers. Based in Ortigas, this night-shift, full-time role emphasizes ownership and rapid problem solving to drive product adoption and customer success.

You will respond to calls, chats and cases, develop product knowledge, and empower clients with self-help resources while delivering excellent service and ongoing client education.

Qualifications

• Experience in technology with client service background.
• Proficient in Windows workstation and server environments.
• Strong written and spoken English communications.
• Familiar with one or more database types.
• Able to troubleshoot, test, report, document and train on software.
• Tech-savvy with understanding healthcare tech needs.

Responsibilities

• Respond to inbound client calls, chats and cases while troubleshooting our software.
• Own cases and aim for first contact resolution.
• Develop understanding of client product knowledge and solutions.
• Support clients in personalizing service to their practice’s needs.
• Troubleshoot software issues and communicate resolution steps clearly.
• Educate clients on using knowledgebase and self-help options.
• Communicate with clients via phone, email and chat.

Skills

Relevant experience

Windows environments

Strong communicator

Database familiarity

Troubleshoot/train on software

Strong English skills

Tech-savvy in medical tech

Job description

Technical Support Representative (TSR)

Ortigas | Night Shift | Full-Time

Deliver exceptional client experiences while solving complex software issues in a fast-paced SaaS environment. This role focuses on technical troubleshooting, client training, and driving product adoption for healthcare customers.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You act as a trusted partner to clients by resolving technical issues, delivering product training, and ensuring they get maximum value from the platform. This role contributes directly to customer success, retention, and overall satisfaction.

WHAT YOU’LL DO

• Effectively respond to inbound client calls, chats and cases regarding client specific products while troubleshooting our software

• Act with determination and full ownership to resolve all cases with importance on first contact resolution

• Develop and understanding of client product knowledge, architecture, and solutions

• Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs

• Exhibit a speed to success through effective troubleshooting

• Showcase the ability to resolve synchronization software functioning issues

• Responsible for managing cases and ensuring timely resolution of client concerns

• Provide expert advice to assist clients with the health of their business through using Solutionreach software

• Demonstrate drive for the success of our client’s practices

• Must be able to effectively problem solve intense software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution

• Responsible for empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase by searching and locating their answers together

• Effectively communicate with the client base via phone email and chat

A BIT ABOUT YOU

• Relevant experience in the field of technology with additional client service experience

• Proficient and experienced in Windows workstation and server environments

• Strong communicator and social skills

• Familiar with one or more database types

• Able to troubleshoot, test, report, document, install and train on software

• Strong English written and verbal communication skills

• Tech savvy with an understanding of how medical practice needs can be better supported through technology

WHY JOIN THE A-TEAM?

Here’s what’s waiting for you:

1. HMO coverage for you and your family

2. Epic Yearly Kick-Off Parties with major giveaways

3. Recognition through our Value Awards - we celebrate your wins

4. Real career growth with opportunities for internal promotions

5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year

2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service

2. Employee Referral Program - earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash

2. Paid Birthday Leave - celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!