Technical Support Representative

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

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Job Description

Description

• Provide technical assistance and support for inquiries related to software and hardware issues.
• Diagnose and troubleshoot technical problems, escalating complex issues as needed.
• Document customer interactions and solutions in the ticketing system.
• Guide users through step-by-step solutions via phone, email, or chat.
• Maintain knowledge of products and services to improve customer experience.

Requirements

• Educational Qualifications: Candidates must possess a High School or Senior High School diploma.
• Experience Level: 1-3 years of experience in technical support or customer service roles is preferred.
• Skills and Competencies: Proficient in English, both written and verbal, with excellent communication skills.
• Responsibilities and Duties: Provide technical assistance to customers, troubleshoot issues, and maintain accurate records of interactions.
• Working Conditions: Mostly office-based, may require availability for shifts or weekends.
• Qualities and Traits: Strong problem-solving abilities, patience, and a customer-focused attitude are essential.

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