Technical Support Manager

Advanced Energy; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Advanced Energy is seeking a Technical Support Manager in the Manila area to lead technical teams and collaborate with Sales, Marketing and Engineering to advance AE products. You will supervise TSEs, handle global customer inquiries via phone, email, and chat, and provide solution selling and technical documentation to Sales and distributors.

You will review customer specs, prepare recommendations, support product sustaining activities, and participate in global events such as Power Workshop

Qualifications

• BS Electrical or Electronics and Communications Engineering required.
• 8+ years in power supply design and application support demanded.
• Experience in circuitry/component troubleshooting and root cause analysis required.
• Knowledge of mechanical and electronic assembly processes beneficial.
• Positive, proactive approach with challenging workloads and people handling.
• Strong teamwork, positive attitude and sense of responsibility.
• Excellent communication and presentation skills required.
• Able to work afternoon and night shifts.

Responsibilities

• Act as key technical leader interfacing with Sales, Customers, Marketing and Engineering for AE products.
• Prepare product recommendations by reviewing customer specs, performance requirements, schematics and related documents.
• Supervise TSEs and serve global customers via call center (phone, email, chat).
• Engage with customers to position AE technology for new opportunities.
• Support Engineering on product sustaining for technical and application issues.
• Provide solution selling and technical information to Sales/FAE, distributors and customers.
• Collaborate with Sales/FAEs and Technical Support Engineers globally on programs and issues.
• Communicate with Marketing and Engineering on knowledge exchange.

Skills

Technical leadership

Customer engagement

Presentation skills

Team supervision

Product knowledge

Problem solving

Communication

Shift flexibility

Education

BS Electrical or Electronics and Communications Engineering

Job description

Technical Support Manager

Position Title: Technical Support Manager

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Responsibilities:

• Act as Key technical leader as to work with Sales, Customers, Marketing and Engineering team closely for all AE Products

• Prepare Product recommendations by reviewing customer spec/performance requirements, schematics, drawings, plans and related customer documents.

• Supervise TSE, and serve Global customers at Call centre via phone, emails and on-line chat for all Advanced Energy products, including technical and selling related queries.

• Utilize strong combination of technical and relationship skills to engage with customer, as to position and leverage AE's technology for new opportunities.

• Support Engineering on product sustaining for technical and application issues.

• Provide Solution selling and product testing, technical information/document to Sales/FAE, distributors and customers

• Collaborate and assist Sales/FAEs and Technical Support Engineers globally on common customer programs and issues

• Communicate with Marketing, Engineering team on Product and technical knowledge exchange

• Support Global Technical Support activities, such as Power Workshop, Trade Show/Exhibition, Power Seminar, Customer Solution day and training.

• Provide technical and product training to the distributors and local Sales team.

Qualifications :

• BS Electrical or Electronics and Communications Engineering graduate

• 8 Years in Power Supply Design and Application Support

• Experience in Circuitry/Component trouble shooting and root cause analysis

• Knowledge of Mechanical and electronic assembly process

• Positive and initiative in dealing with challenging works and people

• Good sense on teamwork, positive working attitude & sense of responsibility

• Strong communication and presentation skills

• Able to work for afternoon and night shift

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.