Technical Support Engineer - Remote

SupportLabs; Philippines; Remote; PHP 2,513,000 - 3,769,000; Full time

Job summary

SupportLabs seeks a Technical Support Engineer for a fully remote role open to candidates in the Philippines, South Africa, and Eastern Europe. The role combines troubleshooting, technical investigation, and collaboration with engineering teams to resolve customer issues.

You will provide support via email, chat, and video calls, document bugs with clear steps, and work with APIs and Postman to diagnose problems.

Qualifications

• 2+ years of experience in Technical Support, Application Support, Software Development, QA, or a related technical role.
• Background in Computer Science, Software Engineering, IT, Engineering, or a related technical field.
• Familiarity with debugging, software development processes, and Agile workflows.

Responsibilities

• Provide technical support to customers through email, chat, and video calls.
• Troubleshoot and investigate technical issues using error messages, logs, screenshots, and other information.
• Identify and document potential bugs with clear reproduction steps and technical details.
• Collaborate with development and engineering teams to investigate and resolve issues.
• Use basic coding, APIs, and technical tools to support troubleshooting and testing.
• Document common issues, solutions, and workarounds to improve the knowledge base.
• Identify recurring issues and opportunities to improve support processes.

Skills

Technical Support

Communication skills

Debugging

APIs

Postman

Education

Related technical field degree

Tools

Zendesk

Freshdesk

Postman

Job description

This is a fully remote position open to candidates based in the Philippines, South Africa, and Eastern Europe.

We’re looking for a Technical Support Engineer to join our team in a customer-facing technical role that combines troubleshooting, technical investigation, and collaboration with engineering and development teams.

This role is a great fit for someone with a technical or engineering background, some coding experience, and a strong problem-solving mindset who enjoys understanding how systems work and helping customers resolve technical issues.

What You’ll Do

• Provide technical support to customers through email, chat, and video calls.
• Troubleshoot and investigate technical issues using error messages, logs, screenshots, and other available information.
• Identify and document potential bugs, including clear reproduction steps and relevant technical details.
• Work with development and engineering teams to investigate and resolve technical issues.
• Use basic coding, APIs, and technical tools to support troubleshooting and testing.
• Document common issues, solutions, and workarounds to improve the team's knowledge base.
• Identify recurring issues and opportunities to improve support processes.

What We’re Looking For

• Excellent written and verbal English communication skills (C1 minimum).
• 2+ years of experience in Technical Support, Application Support, Software Development, QA, or a related technical role.
• Background in Computer Science, Software Engineering, IT, Engineering, or a related technical field.
• Understanding of debugging, software development processes, and Agile workflows.
• Familiarity with APIs and tools such as Postman.
• Experience with ticketing systems such as Zendesk, Freshdesk, or similar platforms.
• Strong problem-solving and analytical skills.
• Comfortable working remotely with teams across different time zones.

Nice to Have

• Experience in broadcasting, streaming, or media technology.
• Experience with cloud-based technologies or technical integrations.

Work Schedule

If you enjoy technical problem-solving, working with customers, and collaborating with engineering teams, we’d love to hear from you!