AI Workflow Engineer

Permhunt; Philippines; On-site; PHP 1,783,590 - 2,675,386; Full time

Job summary

A leading technology services company is seeking a Technical Support Engineer to provide support for AI-powered workflows. This fully remote position requires managing support tickets, troubleshooting issues, and maintaining clear communication with clients. The ideal candidate should have strong troubleshooting skills and a proactive mindset, ensuring smooth operations. This mid-level role offers hands-on exposure to AI-driven automation within a collaborative team environment.

Qualifications

• Comfort working with technical systems and troubleshooting.
• Clear, professional communication with clients.
• Strong follow-through on tasks and good judgment.

Responsibilities

• Manage support tickets from first report to resolution.
• Troubleshoot integration and workflow issues.
• Provide regular updates to clients.

Skills

Troubleshooting skills

Understanding of APIs

Written communication

Attention to detail

Proactive mindset

Job description

Technical Support Engineer | Fully Remote

Our client is currently looking for a Technical Support Engineer to support AI-powered workflows used by business teams in production. This role sits at the intersection of technical troubleshooting, client communication, and operational ownership.

You’ll manage support tickets, investigate issues, work directly with clients, and partner closely with engineering to keep systems running smoothly.

What You’ll Do

• Own support tickets from first report through resolution
• Troubleshoot workflow, automation, and integration issues
• Communicate clearly with clients and provide regular updates
• Escalate issues to engineering with complete context
• Identify recurring issues and contribute to documentation

What We’re Looking For

• Solid troubleshooting skills and comfort working with technical systems
• Basic understanding of APIs, webhooks, or automation workflows
• Clear, professional written communication with clients
• Strong follow-through and attention to detailGood judgment on when to resolve independently vs. escalating
• Proactive, ownership-driven mindset in a remote environment

Why This Role

• Mid-level role with meaningful ownership and impact
• Hands‑on exposure to AI‑driven automation
• Fully remote, fast‑moving, and collaborative team

Location: Fully Remote
Working hours: 8:00 AM – 5:00 PM EST