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A leading company in AI-driven customer support seeks a Technical Support Engineer to troubleshoot complex issues and optimize product use. Ideal candidates have expertise in Python and SQL, with strong communication and problem-solving skills. This position offers equity and a flexible working environment in a hyper-growth startup.
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought's AI agents resolve billions of support issues monthly. The company has raised over $115M from top investors including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures. G2 recognized Forethought as a High Performer in 2024, and as a Mid-Market Leader, Best Estimated ROI, and Easiest to Do Business With in Customer Support for 2025.
We are addressing a growing $30B+ market driven by global demand for automation and are assembling a world-class team to lead the way. We seek a passionate Technical Support Engineer with expertise in Python and SQL. You will collaborate with our Customer Success, Support, and Engineering teams to troubleshoot complex technical issues and optimize processes. We value a growth mindset and a desire to solve challenging problems through AI.