Technical Support Engineer

TaskUs; Las Piñas; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Night shift

Onsite at Las Piñas

Job summary

TaskUs is a provider of outsourced digital services and next-generation customer experience. The company serves clients globally and operates a People First culture with onsite roles.

We are seeking a Technical Support Engineer for the Las Piñas site, offering full-time onsite work and a night shift schedule. The role involves handling chats, calls, and tickets with a focus on customer satisfaction and security.

Qualifications

• Bachelor’s degree in IT/CS/Engineering or related IT field.
• Customer service experience is required.
• Strong knowledge of Windows OS and basic network concepts is expected.

Responsibilities

• Provide technical support to customers via chat, phone and email/tickets.
• Meet or exceed internal KPI targets while delivering excellent service.
• Maintain professional, courteous, customer-first attitude in fast-paced environment.

Skills

Windows OS

TCP/IP DNS DHCP

SSL/TLS

Active Directory & Entra ID

RESTful API

SQL queries

PSA/CRM tools

POS troubleshooting

SSO/MFA

Customer service

Communication skills

Education

Bachelor's Degree in IT

Bachelor's Degree in Computer Science

Bachelor's Degree in Computer Engineering

Bachelor's Degree in ECE

Tools

PSA/CRM tools

Office 365 administration

Active Directory tooling

Job description

Job Description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Technical Support Engineer

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within Taskus. Come be part of TaskUs that supports People First by applying today!

What can you expect in a Technical Support Engineer role with TaskUs:

Key Responsibilities

As a Technical Support Engineer, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Qualifications

• Good knowledge of major Windows operating systems
• Strong understanding of Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates.
• Basic Windows & Office 365 Administration.
• Exposure to administering Active Directory & Entra ID.
• Familiar with RESTful API usage.
• Ability to read SQL queries.
• Experience with PSA/CRM tools & applications.
• Familiar with troubleshooting financial systems & POS machines.
• Knowledge of Single Sign-On/Multifactor authentication configuration and troubleshooting.
• Must have customer service experience.
• Excellent written and verbal communication skills.

Preferred Qualifications

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

• CompTIA A+
• CompTIA Network+
• CompTIA Linux+

Education / Certifications

• Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel:

• Site: TaskUs - Las Pinas | Hiraya
• Setup: Full-time Onsite
• Schedule: Night Shift

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.