Technical Support Analyst

Relx Plc; Manila; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

null

Job summary

RELX plc in the Philippines seeks a Technical Support Analyst to deliver post-sale technical assistance, including installation, troubleshooting, and maintenance of products and services. You will assist customers via calls, emails, and chat, applying analytical skills to resolve routine issues with strong communication and teamwork.

The role emphasizes learning enterprise AI tools, staying compliant with procedures, and providing high-quality service in a fast-paced environment.

Qualifications

• Bachelor's degree or 2 years of college completed (no back subjects).
• At least 1 year of experience in customer service or a similar role.
• Ability to quickly learn enterprise AI tools and technologies to support technical workflows.
• Great customer service orientation and communications skills.
• Punctual and team player.

Responsibilities

• Provide post-sale technical support, including installation, troubleshooting, and maintenance of products and services.
• Handle calls, emails, and chat with customers.
• Troubleshoot and resolve technical issues within established procedures.
• Maintain knowledge of products and services and apply appropriate solutions.

Skills

Analytical skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

Bachelor's degree or 2 years college

Tools

AI tools

Job description

## Technical Support AnalystApply: Iloilo: Manila: Full time: Posted Today: R120104Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of Disciplines General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and/or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and/or analytical methods Works with a moderate degree of supervision.**Recommended Skills:** **Functional Knowledge:** Applies analytical and technical skills to perform a variety of activities.**Business Expertise:** Has good understanding of how the team integrates with others.**Leadership:** Has no supervisory responsibilities.**Problem Solving:** Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures Impact: Impacts the quality and quantity of own work.**Interpersonal Skills:** Uses communication skills and common courtesy to exchange information.**Qualifications:*** Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)* At least 1 year of experience in customer service or a similar customer-facing role.* Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives* Must have great customer service orientation and communications skills* Punctual and good team player* Preferably has a prior technical experience in BPO/IT or Shared Services* Experience in handling calls, emails, and chat* Ability to adapt and multi-task to support incoming calls, email, chat, etc.* Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques* Ability to work with difficult customers and diffuse frustrating situations* **Must be in current role for 1 year*** **Must not have received any Disciplinary Action within the past 12 months*** **Must not have any Attendance and Punctuality issues in the past 12 months****We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **here** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **here****.**Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.