Technical SQL Support Tier 2

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Taguig; Hybrid; PHP 260,000 - 480,000; Full time

Job summary

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. is seeking a Tier 2 Support Analyst to provide advanced technical support for the platform.

You will own complex incidents and defects, including code-level and database fixes, ensuring data quality and regulatory compliance. The role requires handling SQL troubleshooting, data validation, and collaboration with developers to identify root causes, while maintaining platform stability and reliability.

Qualifications

• Experience in Tier 2 / 2nd line support.
• SQL-based troubleshooting and data validation.
• Experience with databases and data governance concepts.

Responsibilities

• Provide Tier 2 technical support by investigating and resolving complex system issues and defects.
• Perform SQL-based troubleshooting, data validation, and database fixes to ensure data quality and performance.
• Manage and prioritize support tickets to meet SLAs and improve resolution times.
• Support site staff and end users with technical concerns related to the platform and SQL issues.
• Collaborate with development and business teams to identify root causes and implement fixes.

Skills

Tier 2 support

Advanced technical intervention

Application code

Database queries

APIs & integrations

Databases (SQL)

Cloud-hosted platforms

Data quality & governance

Root cause analysis

Clear communication

Job description

Job Overview

The Tier 2 Support Analyst will provide advanced technical support for the platform, taking ownership of complex incidents and defects, including code-level and database-level fixes, while ensuring data quality, platform stability, and regulatory compliance.

Essential Function

• Provide Tier 2 technical support by investigating and resolving complex system issues, incidents, and defects escalated by users and support teams.
• Perform SQL-based troubleshooting, data validation, and database fixes to ensure data accuracy, quality, and system performance.
• Manage and prioritize support tickets, ensuring timely resolution and adherence to service level expectations.
• Support site staff / end users with technical concerns related to the platform, system functionality, and SQL-related issues.
• Collaborate with development and business teams to identify root causes, implement fixes, and maintain platform stability, compliance, and overall system reliability.

Key Skills & Capabilities:

• Strong experience in Tier 2 / 2nd Line support, owning complex incidents through to resolution
• Ability to perform advanced technical intervention, including:
• Diagnosing issues in application code
• Writing and executing database queries, fixes, and data corrections ready for engineering team/ DevOps to execute
• Troubleshooting APIs, integrations, background jobs, and platform services
• Confident working with databases (SQL or equivalent), log analysis, and system monitoring tools
• Experience supporting cloud-hosted platforms and production environments
• Solid understanding of health or research data, data quality, and information governance (e.g. GDPR)
• Strong root cause analysis skills, with clear documentation of fixes and preventative actions
• Works closely with developers but escalates to engineering only when changes exceed Tier 2 scope
• Clear communication skills for working with researchers, product teams, and stakeholders
• Amenable to work on shifting schedule (primary shift is graveyard)
• Amenable to work on hybrid set up