Technical Representative, IT Operations (TCF)

Concentrix CVG Philippines, Inc.; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Manila seeks a Technical Representative for IT Operations (TCF) to support telephony installation and troubleshooting, coordinate with engineering workgroups, and perform hardware and software upgrades on peripheral devices.

You will manage inventories, ensure antivirus definitions and patches are updated, back up onsite servers, and complete mandatory training plus regular 1:1 meetings with your direct manager.

Qualifications

• IT operations experience would be ideal.
• Familiarity with antivirus updates and patch management.
• Inventory tracking and reporting experience appreciated.

Responsibilities

• Coordinate as smart hands with portfolio and engineering teams.
• Provide telephony support for installation and troubleshooting of telephone sets and voice mailboxes.
• Perform hardware and software upgrades on peripheral equipment.
• Attend break/fix engagements and resolve technology-related issues with clients.
• Prepare and submit reports and records of hardware/software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated as directed.
• Perform backups for onsite servers and technologies.
• Complete all mandatory trainings within the provided timeframe.
• Conduct 1:1 meetings with manager and direct reports.

Skills

Telephony support

Troubleshooting

Hardware upgrades

Software upgrades

Inventory management

Security updates

Backup管理

Training and compliance

1:1 meetings

Cross-functional coordination

Job description

Job Title: Technical Representative, IT Operations (TCF) Job Description Technical Representative, IT Operations (TCF)

Essential Functions/Core Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Perform backup for the onsite servers and technologies
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location: PHL Manila - San Lazaro

Language Requirements:

Time Type: Full time

Mission: Hi, we're Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.