Technical Online Support Specialist – Real Estate Tech

Luxury Presence; Philippines; Presencial; PHP 240 000 - 420 000; Tempo integral

Resumo da oferta

Luxury Presence is seeking an Online Support Representative to assist customers with our real estate AI growth platform. You will resolve queries, execute website requests, and guide users through features with empathy and clear communication.

You should be comfortable with help desk tools, including Salesforce, and have basic HTML/CSS/JS knowledge. The role includes collaborating with Product and Sales teams in a fast-paced, design‑driven environment.

Qualificações

• Experience in a technical customer support or similar role.
• Familiar with website front-end and back-end systems.
• Strong communication and problem-solving skills.

Responsabilidades

• Respond to customer requests via Salesforce chat and email.
• Identify customer needs and guide product features.
• Analyze and report product issues.
• Provide clients with frequent updates.
• Report issues to Product Team.
• Share feature requests and workarounds with the team.
• Gather customer feedback for Product, Sales and Marketing teams.
• Assist in training junior Customer Support Specialists.
• Support and assist teammates.

Conhecimentos

Customer support

Technical CS role

Salesforce

HTML/CSS/JS basics

Communication

Formação académica

IT/CS degree

Ferramentas

Salesforce

HubSpot

Descrição da oferta de emprego

Luxury Presence is seeking an Online Support Representative to assist customers with our real estate AI growth platform. You will resolve queries, execute website requests, and guide users through features with empathy and clear communication.

You should be comfortable with help desk tools, including Salesforce, and have basic HTML/CSS/JS knowledge. The role includes collaborating with Product and Sales teams in a fast-paced, design‑driven environment.