Technical Director
PLEASED TECHNOLOGIES OPC
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
PLEASED Technologies is hiring an experienced Technical Director to lead our engineering organization and drive technical strategy for rapid delivery, clean code, and scalability. You will oversee product development, architecture, and infrastructure while scaling our SaaS platform for enterprise customers globally.
You will manage cross-functional teams, set coding standards, and guide DevOps practices. The role emphasizes hands-on leadership, security, and collaboration with product leadership
Qualifications
- ,
Responsibilities
- Define and execute the technical vision and roadmap aligned with business objectives.
- Build and mentor engineering teams across backend, full-stack, DevOps, and QA.
- Establish coding standards, development processes, and DevOps best practices.
- Lead technical hiring and talent development.
- Collaborate with executive and product leadership on strategic planning.
- Promote automation, monitoring, and operational excellence.
- Design scalable, secure multi-region architectures.
- Evaluate and recommend cloud-native technologies and tools.
- Ensure code quality through reviews and testing standards.
- Lead technical debt management and system optimization.
- Lead AWS infrastructure strategy across EC2, EKS, S3, IAM, RDS, VPC, Lambda, and EBS.
- Manage Kubernetes and Rancher deployments, including service mesh implementation.
- Drive Infrastructure as Code practices using Terraform.
- Implement monitoring and observability solutions using Grafana, Prometheus, Loki, Tempo, and CloudWatch.
- Oversee centralized logging using ELK stack, Rsyslog, and Log4j2.
- Manage Nginx configurations and Cloudflare CDN strategy.
- Optimize MySQL, Oracle, MyBatis, and Druid configurations.
- Implement caching solutions using Redis, Redisson, and ElastiCache.
- Lead Apache RocketMQ deployment and configuration.
- Support rapid infrastructure deployment across new regions and countries.
- Improve infrastructure efficiency and optimize AWS costs.
- Implement disaster recovery, backups, and multi-region failover strategies.
- Ensure security and compliance standards including SOC 2 and GDPR.
- Ensure system reliability, security, and compliance.
- Maintain automated alerts, dashboards, and monitoring systems.
- Define and monitor SLAs and performance metrics.
- Lead incident response and post-mortem reviews.
- Drive preventative infrastructure improvements.
- Maintain 24/7 operational readiness and on-call processes.
- Partner with Product, Design, and Sales teams on technical planning.
- Communicate technical decisions to non-technical stakeholders.
- Support customer success through reliable infrastructure.
- Collaborate with international teams on global infrastructure initiatives.
Skills
Tools
Job description
Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients’ customers). Pleased has a remote development team in Europe with around 30 people, and due to the success of the product is seeking to hire around 100 more people in the Philippines to further develop and scale. Pleased’s goal is to capture a larger portion of the US market.
We have a >1,000 sqm office space in BGC that we’re moving into at the end of July. It’s an open-office layout, with several breakout areas and lots of meeting rooms. All technical staff are equipped with the best technology to perform their duties (high-spec MacBook Pros, multiple monitors, noise cancelling headphones, and more). We have several AI subscriptions to aid with coding in order to maximally leverage your skills. With that said, everyone is expected to have a strong programming foundation so they can ensure any generated code is suitable for production, and ultimate responsibility falls on each individual. In our tech department, you will never have anyone in your managerial chain that doesn’t know how to code. Everyone, from the most junior developer all the way up to our CEO, is a programmer and we are “dev first”.
As for how we operate, we’re divided into product teams that work on specific areas of the product. Each product team has 2-3 BE, 1-2 FE, 1-2 QA, 1 Product Manager, and 0.5 Project Managers. Separate to this, we have a Business Intelligence team for wrangling data into easily-used, useful formats, a DevOps and DBA team for managing infrastructure, a UXUI team for making beautiful user journeys and designs, and a dedicated AI team.
Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done. In order to create a collaborative, high-energy environment, all of our team in the Philippines works on site. This is not for everyone, but if it sounds like a good fit for you, we look forward to hearing from you!
specializes in customer support software. We are establishing a tech and product office in the Philippines, aiming to hire 100 staff in the next 6-12 months. Our software has existed for about 5 years, and we are planning to expand our client base with a focus on the US market. We have a brand new office, modern equipment, and a startup culture.
We are seeking an experienced Technical Director with strong programming and systems architecture expertise to lead our engineering organization and drive technical strategy focused on rapid delivery, clean code, and scalability. You will oversee product development, architecture, and infrastructure while scaling our SaaS platform for enterprise customers globally.
Define and execute the technical vision and roadmap aligned with business objectives
Build and mentor high-performing engineering teams across backend, full-stack, DevOps, and QA
Establish coding standards, development processes, and DevOps best practices
Lead technical hiring and talent development
Collaborate with executive and product leadership on strategic planning
Promote automation, monitoring, and operational excellence
Lead by example. All our technical managers spend at least 20% of their time hands-on, writing code.
Design scalable, secure, and maintainable multi-region architectures
Evaluate and recommend cloud-native technologies and tools
Ensure code quality through reviews and testing standards
Lead technical debt management and system optimization
Lead AWS infrastructure strategy across EC2, EKS, S3, IAM, RDS, VPC, Lambda, and EBS
Manage Kubernetes and Rancher deployments, including service mesh implementation
Drive Infrastructure as Code practices using Terraform
Implement monitoring and observability solutions using Grafana, Prometheus, Loki, Tempo, and CloudWatch
Oversee centralized logging using ELK stack, Rsyslog, and Log4j2
Manage Nginx configurations and Cloudflare CDN strategy
Optimize MySQL, Oracle, MyBatis, and Druid configurations
Implement caching solutions using Redis, Redisson, and ElastiCache
Lead Apache RocketMQ deployment and configuration
Support rapid infrastructure deployment across new regions and countries
Improve infrastructure efficiency and optimize AWS costs
Implement disaster recovery, backups, and multi-region failover strategies
Ensure security and compliance standards including SOC 2 and GDPR
Ensure system reliability, security, and compliance
Maintain automated alerts, dashboards, and monitoring systems
Define and monitor SLAs and performance metrics
Lead incident response and post-mortem reviews
Drive preventative infrastructure improvements
Maintain 24/7 operational readiness and on-call processes
Partner with Product, Design, and Sales teams on technical planning
Communicate technical decisions to non-technical stakeholders
Support customer success through reliable infrastructure
Collaborate with international teams on global infrastructure initiatives
10+ years of software engineering experience
5+ years in technical leadership roles
5+ years of hands-on DevOps and infrastructure experience
Proven experience scaling SaaS platforms with high availability requirements
Strong AWS and distributed systems expertise
Deep knowledge of Kubernetes and container technologies
Experience building and mentoring engineering teams
Knowledge of SOC 2, GDPR, and security best practices
Experience with Agile/Scrum methodologies
Startup or high-growth company experience
Enterprise-scale AWS production experience
Expertise in Terraform and Infrastructure as Code
Experience with service mesh technologies such as Kuma or Istio
Familiarity with observability platforms and LGTM stack
Database optimization and sharding experience
Open-source contributions in DevOps or cloud-native ecosystems
Multi-region deployment and disaster recovery experience
AWS: EC2, VPC, ECS, EKS, Lambda, RDS, S3, IAM, CloudWatch
Kubernetes, Rancher, and service mesh technologies
Terraform and CloudFormation
Nginx and Cloudflare CDN
Prometheus, Grafana, Loki, Tempo
AWS CloudWatch
ELK stack, Rsyslog, Log4j2
MySQL
MyBatis, Druid, ShardingSphere
Redis, Redisson, ElastiCache
Apache RocketMQ
Elastic Job
Event-driven architecture
Java and Spring Boot
TypeScript and JavaScript
Python automation scripting
Bash/Shell scripting
Strong programming skills
Strategic thinking and business alignment
Strong communication and leadership skills
Scalable systems and infrastructure decision-making
Team leadership and mentoring
Operational excellence and reliability mindset
Security-first approach
Data-driven performance management
Adaptability in fast-growing environments
Multi-region infrastructure planning
Competitive salary: ₱150,000–₱300,000+ monthly
HMO coverage
SSS, PhilHealth, and Pag-IBIG contributions
13th month pay and performance bonuses
Professional development and certification support
On-site parking
On-site role based in the Philippines
No remote work arrangement
Periodic on-call responsibilities may be required
The first step in our hiring process is an automated technical test. The total time allowed to complete the assessment is 30 to 60 minutes, depending on the exact role.An overall score of 70% of higher is required to move to the next stage.
The next step is a brief HR phone screen that takes about 15 minutes. This is a simple phone call.
The final step is an onsite interview. As of posting, that means you will interview directly with our CEO — he is a programmer too. All technical hires, including managers, are given a coding task in the onsite interview. It takes about 15 minutes to complete and is easier than the automated one you will have already done online. Outside of this you’ll be asked questions about your relevant work experience, and will have a chance to ask any questions you may have about the company, the role, and what we’re doing here at Pleased.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
