Technical Architect

Concentrix; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Concentrix is seeking a Technical Architect in Quezon City, Philippines. This role involves owning the architectural vision, approving designs, and providing oversight during implementations. You will also instruct others within the Academy, develop training materials, and mentor junior architects.

The ideal candidate has over 5 years of experience in solution architecture, excellent communication skills, and is passionate about mentoring. Join us to make a significant impact!

Qualifications

• 5+ years of proven experience in solution architecture or technical leadership role.
• Ability to handle high-stakes escalations and provide technical oversight.
• Exceptional problem-solving skills and experience with enterprise solutions.

Responsibilities

• Own the architectural vision and technical strategy.
• Approve configuration checklists and design documents.
• Conduct architecture reviews for quality and scalability.
• Serve as final point of escalation for technical challenges.
• Mentor and coach project teams and junior architects.

Skills

Solution architecture

Technical training

Problem-solving

Communication

Collaboration

Education

Bachelor’s or Master’s degree in Computer Science, IT, or related field

Tools

Zendesk

Salesforce

Genesys

Job description

The Technical Architect is a subject matter expert in one of our key practice areas (e.g., Zendesk, Salesforce, Genesys, Software Development, or Data Analytics). In this role, you will be responsible for ensuring technical design integrity, approving configuration checklists prior to implementation, and managing escalations during project execution. Additionally, you will serve as an instructor in our internal Academy, providing training and sharing best practices.

Key Responsibilities

• Own the architectural vision and technical strategy for your specific practice area
• Approve configuration checklists and design documents to ensure all solutions meet best practices and business requirements
• Conduct architecture reviews to confirm quality, scalability, and maintainability of the proposed solutions
• Provide technical oversight during project implementations, ensuring alignment with approved designs and configurations
• Serve as the final point of escalation for complex technical challenges, coordinating with cross-functional teams to resolve issues efficiently
• Perform root‑cause analysis on major incidents or issues, implementing long‑term fixes and improvements
• Act as an instructor and subject matter expert (SME) within the Academy, delivering specialized training sessions and workshops
• Develop and update training materials, best practice guides, and documentation
• Mentor and coach project teams, junior architects, and other stakeholders to continuously improve technical competencies within the organization

Collaboration & Stakeholder Engagement

• Work closely with Pre‑Sales, Project Managers, and CX Consultants to propose effective, scalable solutions for new and existing clients
• Engage with clients and senior leadership to gather technical requirements, clarify solution feasibility, and present architecture recommendations
• Stay current on industry trends, emerging technologies, and best practices to maintain a forward‑thinking approach

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field
• Proven experience (5+ years preferred) in solution architecture or a similar technical leadership role within the relevant domain (e.g., Zendesk, Salesforce, Genesys, Software Development, or Data Analytics)
• Strong track record of successfully designing and implementing complex solutions in an enterprise environment
• Exceptional problem‑solving skills and the ability to handle high‑stakes escalations under pressure
• Experience delivering technical training or workshops; a passion for mentoring others is a plus
• Excellent communication skills (verbal and written), with the ability to convey complex ideas to both technical and non‑technical audiences
• Relevant certifications (e.g., Zendesk Certified Administrator, Salesforce Architect, Genesys Certification, or equivalent) are highly desirable
• Technical Expertise: Deep knowledge of the assigned platform/technology and ability to design scalable, secure, and maintainable architectures
• Leadership & Influence: Ability to lead by example and guide teams toward technical excellence
• Adaptability: Proven capacity to handle fast‑paced, evolving environments with multiple projects and shifting priorities
• Collaboration: Strong interpersonal skills for effective cross‑functional and client‑facing interactions
• Continuous Learning: Enthusiasm for staying updated with the latest technologies, trends, and best practices in the field