Technical Application Specialist - Core Diagnostics

Abbott Laboratories; Taguig; On-site; PHP 1,740,000 - 2,611,000; Full time

Job summary

A global healthcare company in the Philippines is seeking a Technical Integration Specialist. You will implement pre-installation assessments and lead integrations for medical technologies in customer laboratories. The ideal candidate holds a Bachelor’s Degree and has experience in diagnostics or technical fields. This role requires strong adaptability, communication skills, and the ability to travel extensively.

Qualifications

• 3 years of experience in laboratory environment, field service, technical call center, or Diagnostics products.
• Lab science or med tech background preferred.

Responsibilities

• Implement pre-installation assessment of equipment and assay integration process.
• Lead multi-site/multi-instrument integrations for ADD instruments.
• Provide customer personnel equipment training.

Skills

Willingness to travel

Sales experience in the diagnostics or healthcare industry

Adaptability

Teamwork

Communication

Customer Focus

Education

Bachelor’s Degree in Science, Engineering, Electronics or Medical

Job description

Key Areas of Accountability

Implement pre-installation assessment of equipment and assay integration process. Responsible for implementing and maintaining the effectiveness of the quality system. Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories; including new product launch (NPL) products. Plan the onsite integration process. Work with implementation project managers as technical lead to execute project plan across customer systems. Educate and conduct customer personnel equipment training in the proper usage of the equipment. Maintain and develop technical competence on instruments assigned as well as job-related tools and processes. Recognizes and resolves technical problems at customer sites. Support Medical Technologies with product and technical information. Acts as the subject matter expert when it comes to product and technical knowledge. Manage the integration process to meet customer expectations and timeline. Maintain close relationships with accounts, and ensure their requirements are being met by the company’s products.

Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner. Follow defined TAS work processes for all aspects of job; including integration procedures; complaint documentation; time documentation; activity documentation; and TOR documentation.

Job Specification

Knowledge & Experience:

• Willingness to travel and work long hours.
• Preferably with sales experience in the diagnostics or health care industry.
• Impacting sales personality.
• Articulate and able to express self.
• Willing to be assigned anywhere in the Philippines

Competencies required:

Core Competencies:

• Adaptability — Maintaining effectiveness when experiencing major changes in work tasks or the work environment, adjusting effectively to work within new work.
• Teamwork — Working effectively and cooperatively with others, establishing and maintaining good working relationships with internal and external partners to facilitate the accomplishment of work goals.
• Initiative — Taking prompt action to accomplish objectives, taking action to achieve goals beyond what is required, being pro-active, originating action to improve existing conditions and processes.
• Integrity — Maintaining, promoting, and modeling social, ethical, and organizational norms, firmly adhering to codes of conduct and ethical principles.
• Innovation — Generating innovative solutions in work situations, trying different and novel ways to deal with work problems and opportunities.
• Technical/Professional Knowledge and Skills — Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise.
• Flexibility — Modifying behavior appropriately to reach goals. Using different behavioral styles to suit needs to situation.
• Motivation — Consistently display energy and enthusiasm due to personal desire to do well.
• Initiative — Originating action and actively influencing events to achieve goals.
• Tolerance for Stress — Always able to maintain effective performance under pressure and/or opposition to ideas.
• Innovativeness — Generating many imaginative and creative solutions in work related situations.
• Impact — Creating a good first impression, commanding attention and respect, showing an air of confidence.

Functional Competencies

• Communication
• Customer Focus
• Persuasiveness/Sales Ability
• Planning and Organizing
• Technical/Professional Knowledge and Skills
• Flexibility
• Motivation
• Initiative
• Tolerance for Stress
• Innovativeness
• Impact

Minimum Qualification:

• Bachelor’s Degree in Science, Engineering, Electronics or Medical.
• 3 year of experience in laboratory environment, field service, technical call center, or Diagnostics products.
• Lab science/med tech background preferred.