Technical Account Manager, Onboarding

Smartly Limited; Manila; On-site; PHP 3,645,000 - 5,468,000; Full time

Job summary

Smartly is seeking a Technical Account Manager for onboarding customers. You will be the primary technical contact during onboarding, helping clients integrate the platform with ad accounts, reviewing campaigns, and delivering strategic recommendations for optimal configuration and performance.

You will oversee end-to-end campaign delivery, engage daily with internal teams, create reports, and provide insights.

Qualifications

• Flawless written and verbal communication skills.
• At least 5 years of project management experience.
• Digital advertising experience is preferred.
• Ability to negotiate and deliver difficult news to clients and stakeholders.
• Excellent time management and prioritization skills.
• Ability to coordinate with a team of developers and assign/prioritize tasks.
• Great attention to detail.
• Highly organized and a self-starter.
• Multitask and meet critical deadlines in a fast-paced environment.
• Good team player with a positive working attitude.

Responsibilities

• Serve as the primary technical point of contact during client onboarding.
• Support clients in integrating the Smartly platform with ad accounts.
• Review campaign setups and provide strategic recommendations for optimal configuration and performance.
• Manage end-to-end campaign delivery process and daily engagement with internal teams.
• Create reports and provide insights for campaigns.
• QA and ensure overall quality of creative, including storyboards, mocks, and final creatives.
• Build campaign structures and ensure alignment of media and creative.
• Facilitate product setup and ensure deliverables are feasible and efficient.
• Utilize industry knowledge to contribute ideas and continuously optimize campaigns.

Skills

Project management

Communication

Time management

Attention to detail

Team coordination

Multitasking

Self-starter

Negotiation

Digital advertising

Job description

As a Technical Account Manager for Onboarding Customers at Smartly, you will…

• Serve as the primary technical point of contact during client onboarding
• Support clients in integrating the Smartly platform with ad accounts
• Review campaign setups and provide strategic recommendations to ensure optimal configuration and performance
• Be the overall resource management. Manage end-to-end campaign delivery process:
• Do daily engagement and collaboration with internal teams
• Create report and provide insights for campaigns
• Complete activities according to best practice and standard operating procedures
• Self-management of time and tasks, prioritising activities to meet deadlines
• Own campaign delivery communication between production, account managers, and clients from briefing, production, QA, to campaign launch and reporting/optimization
• Confirm and manage timelines and TAT, flag to account managers if timelines are not achievable
• QA and ensure overall quality of creative: storyboards; mocks; final creatives.
• Build campaign structures e.g. decision tree. Ensure alignment of media and creative
• Facilitate product set up
• Ensure creative strategies discussed are deliverable and are delivered as efficiently as possible
• Utilise industry and platform knowledge to contribute to idea generation
• Consistently optimize campaigns according to reporting insights

We're definitely looking for you, if you ...

• Have flawless written and verbal communication skills
• Have at least 5 years Project management experience
• Digital advertising experience is preferred
• Are able to negotiate and able to deliver difficult news to clients and all other stakeholdersExcellent time management and prioritization skills
• Able to coordinate with a team of developers and assign and prioritize tasks
• Great attention to detail
• Highly organized and a self starter
• Multitask and meet critical deadlines in a fast-paced environment
• Good team player and must come with a positive working attitude

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About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.