Technical Account Manager

PM Consulting; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

PM Consulting is seeking a Technical Account Manager to join its security delivery team in the Philippines. You will serve as the primary operational contact for enterprise customers, advocating for their needs and ensuring measurable value from managed security services.

Ideal candidates bring SOC experience or security pre-sales background, strong communication skills, and familiarity with SIEM/EDR/SOAR platforms.

Qualifications

• Experience as a SOC analyst or security pre-sales engineer.
• Strong interpersonal and communication skills to engage technical and business stakeholders.
• Ability to advocate for customer needs and translate them into service improvements.
• Experience using or coordinating SIEM, EDR, and SOAR platforms.

Responsibilities

• Act as primary operational contact for a portfolio of enterprise customers.
• Maintain ongoing relationships and ensure customers derive measurable value from managed security services.
• Collaborate with engineering and architecture teams to deliver technical service enhancements.
• Provide SME guidance on customer security postures and roadmaps.
• Support onboarding by understanding business risks and security posture.
• Develop customer threat models with onboarding consultants and maintain them.
• Assist in diagnosing and resolving service issues with internal teams.
• Communicate effectively with both technical teams and business stakeholders.

Skills

SOC experience

Client relationship mgmt

Security architecture knowledge

Communication skills

SME for security services

Tools

SIEM

EDR

SOAR

Job description

Role Overview

A growing managed security services organisation is seeking a technically capable and client-focused Technical Account Manager to join its extended detection and response (XDR) delivery team. This is a compelling opportunity for an experienced SOC analyst or security pre-sales engineer to broaden their impact — combining deep security knowledge with strategic customer relationship management. In this role, you will act as the primary operational contact for a portfolio of enterprise customers, advocating for their needs internally and ensuring they consistently derive measurable value from the organisation's managed security services.

Key Responsibilities

• Champion the interests of customers within the securityoperations delivery function, ensuring their business objectives andoperational needs are understood and represented internally.
• Own and maintain ongoing operational relationships acrossa portfolio of enterprise accounts, fostering trust and long-term partnership.
• Work alongside engineering and architecture teams toidentify and deliver technical service enhancements that create tangible value for customers.
• Function as a subject matter expert (SME) for customerson their managed security services, providing strategic guidance andmaintaining a tailored service roadmap for each account.
• Support the onboarding of new customers by building athorough understanding of their specific business risks, security posture, andoperational environment.
• Collaborate with onboarding consultants to developcustomer Threat Models and maintain thesethroughouttheongoingservicerelationship.
• Assist in diagnosing and resolving operational serviceissues by coordinating effectively with internal technical teams.
• Excellent interpersonal and communication skills, withconfidence engaging both technical teams and business stakeholders.
• Solid grounding in core cyber security principles andpractices.
• Practical experience working within or alongside SecurityOperations Centres (SOCs).
• Experience using or managing SIEM, EDR, and/or SOAR platforms.
• Proven ability to work independently, prioritising and managing tasks with minimal supervision.

Desirable / Advantageous

• Direct experience with Microsoft Sentinel and its broader ecosystem.
• Working familiarity with cloud environments, particularly Microsoft Azure.
• Basic scripting skills in Python, PowerShell, Bash, or a similar language.