Tech Solutions Analyst: IT Delivery & Compliance

Cushman & Wakefield; Taguig; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

Cushman & Wakefield is seeking a Technology Solutions Analyst to support client technology implementation and delivery services. The role emphasizes managing incident tickets, coordinating with vendors, and delivering KPI reporting to ensure compliant, efficient service delivery.

The candidate will work across client infrastructures, contribute to knowledge bases, and participate in process improvements while maintaining high technical competency in GOS applications and tools.

Qualifications

• B.A. in IT or Management Information Systems required.
• 2+ years' experience in Facility Management Services delivery and software implementation.
• Experience with API/integration protocols and data governance is a plus.
• Fluent in English.

Responsibilities

• Manage technology ticket queue with SLA adherence.
• End-to-end management of L1-L3 incidents and vendor resources.
• Develop reports including service level metrics and trend analysis.
• Assist in compliance activities and audits.
• Prepare implementation plans with business development.
• Provide user training and delivery support.

Skills

Fluent English

Critical thinking

Communication skills

Project Management

Education

B.A. in IT or MIS

Tools

Microsoft Office 365

Excel

Word

Microsoft Project

SharePoint

Job description

Cushman & Wakefield is seeking a Technology Solutions Analyst to support client technology implementation and delivery services. The role emphasizes managing incident tickets, coordinating with vendors, and delivering KPI reporting to ensure compliant, efficient service delivery.

The candidate will work across client infrastructures, contribute to knowledge bases, and participate in process improvements while maintaining high technical competency in GOS applications and tools.