Tech Account Operations Lead — Performance & Coaching

Bravissimo Resourcing Inc.; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading resourcing firm in Metro Manila is seeking an experienced Operations Team Lead to manage a growing technical account. The ideal candidate will have a college degree in a tech-related field and over 2 years of team leader experience. Responsibilities include overseeing operations, supporting team performance, and ensuring high-quality delivery across both voice and non-voice lines of business. This role requires strong leadership and communication skills, and the ability to thrive in a dynamic environment.

Qualifications

• Must be a College Graduate in a relevant field.
• At least 2 years of experience as a Team Leader.
• Experience handling a Technical Account is required.

Responsibilities

• Lead and support the team to meet performance metrics.
• Oversee daily operations for voice and non-voice LOBs.
• Monitor team performance and implement improvement plans.

Skills

Leadership skills

Strong communication skills

Coaching skills

Performance management

Ability to lead teams in dynamic environments

Education

College Graduate in Computer Engineering, Information Technology, or tech-related course

Job description

We are looking for an experienced Operations Team Lead to join our team and support a growing technical account. If you have strong leadership skills and a passion for driving performance, we’d love to hear from you!

Qualifications:

• Strictly a College Graduate of Computer Engineering, Information Technology, or any tech-related course
• More than 2 years of experience as a Team Leader
• Must have experience handling a Technical Account
• Experience managing both Voice and Non-Voice LOBs
• Strong communication, coaching, and performance management skills
• Ability to lead teams in a fast-paced and dynamic environment

Key Responsibilities:

• Lead, coach, and support the team to meet performance metrics and deliver high-quality results for a technical account.
• Oversee daily operations for both voice and non-voice LOBs, ensuring smooth workflow and timely issue resolution.
• Monitor team performance, conduct regular evaluations, and implement improvement plans to maintain operational excellence.