Teammate- Customer Support Associate - Antipolo

TaskUs; Antipolo; On-site; PHP 210,000 - 280,000; Full time

Benefits offered by this job

Scholarship program for children

Enhanced health benefits (HMO) for up

Job summary

TaskUs Antipolo is hiring a Customer Service Representative to handle calls, email and live chat support in a fast-paced, on-site environment. You will filter client content, perform data tasks, and apply basic troubleshooting while maintaining confidentiality and achieving client KPIs.

Willingness to work cyclical schedules and a strong focus on customer satisfaction are required; 1 year BPO experience is preferred. Antipolo site offers on-site facilities and growth opportunities.

Qualifications

• At least 1 year of BPO experience.
• Experience with phone, email and live chat support is a plus.
• Willing to work on cyclical schedules.
• Strong verbal and written communication and comprehension.
• Proficient with Windows OS, macOS, MS Office and Google apps.
• Typing test: 30 WPM with 90% accuracy.
• Detail-oriented with strong problem solving and customer focus.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website and perform data/research tasks.
• Provide support through basic troubleshooting techniques and resolve complaints.
• Document customer interactions following SOP and escalate when needed.
• Meet client KPIs and strive for high customer satisfaction.

Skills

BPO experience

Phone support

Email support

Live chat support

Communication skills

Typing 30 WPM

Multitasking

Independent worker

Tools

Windows OS

Microsoft Office

Google apps

macOS

Job description

We are hiring Customer Service Representatives in TaskUs Antipolo - Lizzy's Watchtower!

So what does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone can take on this role! We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

Open to residents of the following:

Rizal and Metro Manila

Must be willing to work on-site in TaskUs Antipolo - Lizzy's Watchtower

3F Xentro Mall, Sumulong Hwy., Antipolo

Requirements:

We're looking for someone who:

• Has at least one year BPO experience.
• Pro-tip: Having experience on phone, email and live chat support is a PLUS! Having experience in Customer Service, Sales, Billing, Collections and Technical Support is even BETTER!
• Is willing to work on cyclical schedules.
• Has strong verbal and written communication and comprehension skills.
• Is computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
• Can perform a Typing Test of 30 WPM with 90% Accuracy.
• Has good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• Is resourceful, able to multitask and has high attention to detail.
• Is self-motivated and able to work independently as well as contribute to cross-functional and global teams
• Is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure

Why Join TaskUs?

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!

Employee benefits:

• Scholarship program for your children
• Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
• Free Wellness & Resiliency programs extended to household members
• Retirement savings program with company matching

On-site facilities and benefits:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Food Forward: Free food on-site!
• Daycare for your kids while you're on shift
• Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.