Team Supervisor (Travel Airline Account)

WNS Global Services, Inc.; Metro Manila; On-site; PHP 357,000 - 580,000; Full time

Job summary

WNS Global Services, Inc. in Metro Manila is seeking a Team Lead to oversee day-to-day operations, support a team of 30–40 agents, and drive service quality in a Travel/Airline account.

You will monitor performance, report metrics, and identify coaching needs, with onsite work at Bridgetowne, Quezon City.

Qualifications

• 2+ years of leadership experience, preferably in Travel/Airline accounts.
• Experience managing a team of 30–40 agents.
• Excellent communication and leadership skills.
• Strong computer skills and ability to use multiple systems.
• Willing to work onsite at Bridgetowne, Quezon City.

Responsibilities

• Oversee day-to-day operation and provide support to team members.
• Monitor team performance and report on metrics.
• Identify training needs and provide quality coaching.

Skills

Leadership

Team management

Communication skills

Coaching

System knowledge

Job description

• Oversee day-to-day operation and provide support to team members.

• Monitor team performance and report on Metrics

• Discover training needs and provide quality coaching

Qualifications:

• Must have at least 2-years’ experience in leadership if with Travel/ Airline account background.

• Experienced in managing a team with 30-40 agents or team members

• Excellent Communication and leadership skills

• System working knowledge required Computer savvy and able to handle multiple systems.

• Must be amenable to work onsite in Bridgetowne, Quezon City.