Team Manager - Reservation Sales

IHG Hotels & Resorts; Makati; Remote; PHP 406,000 - 487,000; Full time

Benefits offered by this job

Work from home allowance

Sales incentive

Performance accelerators

Medical insurance on Day 1

Job summary

IHG Hotels & Resorts in the Philippines is seeking a seasoned reservations and sales leader to drive daily execution, coach teams, and use performance data to lift conversion, revenue, loyalty, and guest satisfaction.

You will translate campaigns and priorities into concrete daily actions, guide consultative selling, and build an inclusive, high‑performing culture while managing day‑to‑day operations and risk escalation.

Qualifications

• 5–8 years in sales, reservations, or contact center with a track record of meeting targets.
• At least 2 years in formal people leadership with coaching experience.
• Proficient in data tools to diagnose performance and guide actions.
• Bachelor’s degree preferred but not required.

Responsibilities

• Lead a reservations and sales team to meet sales, conversion, and revenue targets.
• Coach and develop colleagues through side‑by‑side support and reviews.
• Turn campaigns into daily actions via huddles, plans, and follow‑through.
• Analyze performance data to identify barriers and improve the sales pipeline.
• Balance service quality with commercial integrity and guest experience.

Skills

Sales leadership

Coaching

Data literacy

Excel

CRM

Stakeholder management

Communication skills

Change leadership

Education

Bachelor's degree preferred

Tools

Dashboards

CRM

Excel

Job description

Lead a reservations and sales team within one of the world’s leading hospitality companies. You’ll shape daily execution, coach colleagues to sell with confidence and integrity, and use performance insights to improve conversion, revenue, loyalty, and guest experience. This is an opportunity to build future sales talent while growing your own leadership career in a global organization.

What You’ll Do

Lead your team to deliver sales, conversion, revenue, partner, loyalty, and enrollment targets while protecting service quality and commercial integrity.

Turn campaigns, promotions, and commercial priorities into clear daily actions through focused huddles, call plans, coaching, and follow-through.

Use call and performance data to identify barriers, strengthen the sales pipeline, and build improvement plans that move results.

Coach consultative selling skills—including needs discovery, value articulation, qualification, objection handling, and confident closing—through side‑by‑side support, recorded‑call reviews, calibration, and one‑on‑ones.

Create accountability for both results and the quality of the customer‑focused behaviors used to achieve them.

Build an inclusive, high‑performance culture through clear expectations, recognition, regular feedback, and individualized development plans.

Manage day‑to‑day operations, including attendance, schedule adherence, productivity, staffing coverage, quality monitoring, reporting, and timely escalation of customer, people, or operational risks.

Resolve complex guest, hotel, or partner concerns while balancing service recovery, policy requirements, and long‑term relationship value.

Partner with Operations, Workforce Management, Quality, Training, Talent Acquisition, Human Resources, Customer Care, and hotel and corporate stakeholders to improve business, colleague, and guest outcomes.

What You Bring

5–8 years of progressive, results‑driven experience in sales, reservations, or a contact center environment, with a clear, measurable record of meeting or exceeding sales, conversion, or revenue goals and helping individuals or teams improve from below target to target.

At least 2 years in a formal people‑leadership role, with accountability for team performance; proven coaching and consultative selling expertise; and the emotional intelligence, cultural sensitivity, and resilience to develop onsite, remote, or hybrid teams.

Strong data literacy, including the ability to use Excel, dashboards, CRM, and contact center reporting to diagnose performance and guide action.

Excellent communication, judgement, planning, and stakeholder‑management skills, with the confidence to lead through change and perform under pressure.

Bachelor’s degree preferred but not required. Evidence of impact—not tenure alone—is the hiring bar.

Flexibility to work business‑required schedules, including US business hours, evenings, overnight shifts, weekends, and public holidays.

What’s In It For You

Long‑term career growth and leadership‑development opportunities in one of the world’s leading hospitality companies.

The opportunity to shape team performance, strengthen sales capability, and develop the next generation of sellers and leaders.

Earn competitive pay starting at Php 40,000 plus work from home allowance, sales incentive, and performance accelerators

Unique IHG perks: Retirement Plan, Employee Hotel Discount, Recharge Days, Work‑from‑Home arrangement (except as needed onsite e.g. New Hire Orientation, Training, and Performance Management), “Giving for Good” Volunteer Days, Colleague Share Plan Participation, and generous time‑off.

A culture that values performance, learning, inclusion, and “True hospitality for good.”

Note: Although the role is work from home, employees are expected to remain based within our approved employment locations: NCR, Region IV-A, or CAR. The arrangement therefore does not support working from anywhere outside these areas.

IHG® is one of the world’s leading hotel companies with more than 350,000 people working across almost 100 countries whose purpose is to provide True Hospitality for Good.

Our Central Reservations Offices (CROs) are regional contact centres full of passionate people dedicated to delivering Great Hotels Guests Love through providing world‑class customer service and sales to our customers around the world. Our CRO teams employ an industry leading sales/service process to deliver an individual customer experience to each of our guests, while delivering the best returns for our hotel partners.

IHG franchises, leases, manages or owns nearly 6,061 hotels and 888,147 guest rooms in almost 100 countries, with nearly 1,853 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.

You’ll know our hotel brands. They are some of the best known and most popular in the world - InterContinental® Hotels & Resorts, Six Senses, Regent, Vignette Collection, VOCO, Kimpton Hotels & Restaurants®, Holiday Inn®, Holiday Inn Express®, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Staybridge Suites®, Candlewood Suites®, Atwell Suites, EVEN Hotels® and HUALUXE™ Hotels and Resorts.

All of these brands work together towards our goals of creating Great Hotels Guests Love®. This is a mission that’s seen us go from strength to strength – with more rooms in an ever‑growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.

Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you.

Competitive Compensation and benefits

Regularization of employment after 3 months

Hotel Discounts Worldwide for you and your family and friends

Medical Insurance on Day 1 of employment

30 days Leave Credits (15 days convertible to cash)

Global career opportunities, training and room to grow opportunities

Visa‑processing support will be provided to successful foreign applicants

At IHG, we will enable you to go further in whatever you do & wherever you are on your journey with us. YOU matter! So, let’s… #GoFurtherTogether

We don’t expect stereotypes. We don’t want people to conform. We just want all of you. Work how you work at IHG®. To find out more, go to https://careers.ihg.com/en/locations/philippines.

IHG® is one of the world’s leading hotel companies with more than 350,000 people working across almost 100 countries whose purpose is to provide True Hospitality for Good.

Our Central Reservations Offices (CROs) are regional contact centres full of passionate people dedicated to delivering Great Hotels Guests Love through providing world‑class customer service and sales to our customers around the world. Our CRO teams employ an industry leading sales/service process to deliver an individual customer experience to each of our guests, while delivering the best returns for our hotel partners.

IHG franchises, leases, manages or owns nearly 6,061 hotels and 888,147 guest rooms in almost 100 countries, with nearly 1,853 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.

You’ll know our hotel brands. They are some of the best known and most popular in the world - InterContinental® Hotels & Resorts, Six Senses, Regent, Vignette Collection, VOCO, Kimpton Hotels & Restaurants®, Holiday Inn®, Holiday Inn Express®, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Staybridge Suites®, Candlewood Suites®, Atwell Suites, EVEN Hotels® and HUALUXE™ Hotels and Resorts.

All of these brands work together towards our goals of creating Great Hotels Guests Love®. This is a mission that’s seen us go from strength to strength – with more rooms in an ever‑growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.

Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you.

Competitive Compensation and benefits

Regularization of employment after 3 months

Hotel Discounts Worldwide for you and your family and friends

Medical Insurance on Day 1 of employment

30 days Leave Credits (15 days convertible to cash)

Global career opportunities, training and room to grow opportunities

Visa‑processing support will be provided to successful foreign applicants

At IHG, we will enable you to go further in whatever you do & wherever you are on your journey with us. YOU matter! So, let’s… #GoFurtherTogether

We don’t expect stereotypes. We don’t want people to conform. We just want all of you. Work how you work at IHG®. To find out more, go to https://careers.ihg.com/en/locations/philippines.

Perks and benefits Medical Loans Dental Vision Hotel Discounts, Retirement, 20% Night Diff, 3 mos