Team Manager (Nightshift)

Origo BPO; Masamat; On-site; PHP 600,000 - 900,000; Full time

Job summary

Origo BPO is seeking a Team Manager to supervise and motivate a transactional finance team across multiple client accounts. You will lead delivery with strong order-to-cash fluency while maintaining open communication and coaching for performance.

The role emphasizes proactive operations oversight, collaboration with clients, and regular status updates in WBRs/MBRs. Hybrid work is available with occasional on-site reporting for business needs.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5+ years of Team Leader experience.
• Exposure to order-to-cash / AR operations in a BPO or shared-services environment.
• Strong leadership and influencing skills.
• Excellent time management and prioritization.
• Able to read AR aging reports and discuss disputes with clients.

Responsibilities

• Create an inspiring team environment with an open communication culture.
• Set clear team goals and delegate tasks with deadlines.
• Oversee day-to-day operations and monitor performance metrics.
• Provide coaching and develop team members' skills.
• Collaborate with clients and internal stakeholders during delivery reviews.
• Lead daily huddles, queue reviews, and shift endorsements across billing, collections, and cash application teams.
• Identify blockers and surface delivery risks early.

Skills

Team leadership

Communication

Coaching

Time management

Organization

Client communication

Conflict resolution

Education

Bachelor's Degree or equivalent work experience

Tools

ERP / AR platforms

Billing portals

Case / ticketing tools

Job description

The Team Manager is responsible for supervising, managing and motivating team members daily. As a team manager, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactive to ensure smooth team operations and effective collaboration. On the Billing, Collections & Cash Application service lines, the Team Manager leads a transactional finance team across multiple client accounts — providing people leadership and delivery oversight with enough order-to-cash fluency to engage credibly with the team and the clients. Hands‑on processing is not part of the role.

KEY RESPONSIBILITIES

• Create an inspiring team environment with an open communication culture


• Set clear team goals


• Delegate tasks and set deadlines


• Oversee day‑to‑day operations


• Monitor team performance and report on metrics


• Motivate team members


• Discover training needs and provide coaching


• Listen to team members' feedback and resolve any issues or conflicts


• Recognize high performance and reward accomplishments


• Encourage creativity and risk‑taking


• Suggest and organize team‑building activities


• Build strong relationships with different POC's based on Portfolio's assigned


• Participating in CI Projects


• Run daily huddles, queue reviews, and shift endorsements across the billing, collections, and cash application teams


• Track SLAs, AR aging, DSO, promise‑to‑pay, and unapplied‑cash metrics — surface blockers, sanity‑check workloads, and flag delivery risks early


• Represent the team's delivery status and performance credibly in client conversations, including WBRs and MBRs


• Hybrid work setup, with occasional on‑site reporting as required by business needs


• Work schedule may be adjusted based on operational requirement

SKILLS AND QUALIFICATIONS

Educational background required / desired:

• Bachelor's Degree or equivalent work experience

Work experience required / desired:

• Proven 5+ years of Team Leader experience


• Exposure to order‑to‑cash / AR operations (billing, collections, cash application) in a BPO or shared‑services environment

Communications skills required / desired:

• 9/10


• Advanced

Other qualifications:

• Prefer with Team Leader experience/background


• Proven strong leadership and Influencing skills


• Strong ability to coach and motivate Team members.


• Excellent time management skills and the ability to prioritize work.


• Results‑oriented and strong organizational skills.


• Excellent written and verbal communication skills.


• Understands what billing analysts, collectors, and cash‑application specialists each produce — enough to represent the team credibly to the client.


• Able to read an AR aging report and a collections tracker and ask the right questions on disputes, promises‑to‑pay, and unapplied cash.


• Familiarity with ERP / AR platforms, client billing portals, and case or ticketing tools.


• Past background as a biller, collector, or cash‑application specialist who moved into people management is a strong plus.