Team Manager

Security Bank Corporation; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Security Bank Corporation in the Philippines is seeking a Team Manager to oversee the collection of unpaid insurance premiums and manage remedial accounts for mortgage products. The role ensures targets are met while maintaining strict compliance with bank policies.

The position supervises Agency Officers and Team Leaders, drives KPI performance, and coordinates with Mortgage Management and Insurance sections. The role is based in Alabang and Makati, reflecting the bank's nationwide presence.

Qualifications

• 5-10 years of experience in people management in Collections.
• Proven leadership, planning, and organization abilities.
• Strong verbal and written communication.
• Able to work in a fast-paced, target-driven environment.
• Willing to be assigned in Alabang and Makati.

Responsibilities

• Monitor and update KPIs of the supervised team regularly.
• Distribute KPIs and motivate the team to maximize productivity.
• Evaluate team performance regularly, including random Agency visits.
• Analyze reports and advise strategy modifications for Remedial/Insurance.
• Monitor ACA efforts to achieve foreclosure and insurance targets.
• Coordinate with Team Leaders and Section Heads on accounts allocation.
• Ensure compliance with manuals, policies, and guidelines.
• Receive and resolve cases escalated by the Remedial Team Leader.

Skills

Leadership

Planning

Organization

Communication skills

Adaptability

Judgment

People management

Job description

About The Role

The Team Manager oversee the collection of unpaid insurance premiums (91+ DPD) for AL, HL, and BML, as well as the management of remedial accounts for mortgage products such as HL, BML, and CTS. This includes handling foreclosure processes, DOU buybacks, and resolving document deficiencies. The role directly supervises Agency Officers and Team Leader managing Remedial Officers. The primary purpose is to ensure assigned products meet performance targets/budget goals while maintaining compliance with bank policies and processes.

How you'll contribute

• Monitor and update established KPIs of supervised team regularly, to enhance team’s performance.
• Distribute established KPIs and develop other methods to motivate Mortgage Remedial Team Leader and LS-Insurance Agency Officers and maximize productivity and efficiency.
• Evaluate overall Mortgage Remedial Team and LS-Insurance Agency Officer performance regularly (including random Agency Visit) with coordination with other team units involved in handling the product and bucket assigned to ensure their performance high contributes to target attainment.
• Analyze reports and existing processes to advise Mortgage Management & Insurance Section Head for both Remedial and Insurance, strategy modifications, and overall team performance.
• Monitor ACA efforts in achieving targets for foreclosure, doc def and insurance and propose methods to increase ACA performance related to the metrics to the Mortgage Management & Insurance Section Head.
• Communicate with supervised Team Leader to ensure strategy alignment and to receive feedback to inspire strategy modifications or corrective actions.
• Coordinate with the Mortgage Management and Insurance Section Head, Team Leaders, MIS and Strategist to develop daily accounts allocation for ACA Insurance and Remedial Team.
• Ensure team awareness and compliance with approved existing manuals, policies, procedures, and guidelines with reference to the Collections Manual.
• Receive and resolve cases escalated by the mortgage Remedial Team Leader and Agency Officer (special cases, calls unable to be handled in certain amounts of time, etc.).

What we're looking for

• With at least 5 - 10 years of relevant experience in people management in Collections
• Effective leadership, planning, and organization skills
• Good verbal and written communication skills
• Adaptable to a fast-paced, target-driven environment with focus on achieving collection goals.
• Demonstrates clear thinking and good judgment in various situation
• Amenable to be assigned in Alabang and Makati

About Security Bank

Security Bank is one of the Philippines' best capitalised private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognised as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.