Team Leader — Global Contact Center Growth

Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly Kick-Off Parties with major giv

Value Awards

Internal promotions

Meaningful work

Leadership training

Job summary

Acquire Intelligence Philippines Inc. is seeking a proactive Team Leader to guide a high-performing contact center team, ensuring service levels and client expectations are met.

You will conduct coaching, monitor performance metrics, and coordinate across departments to reach campaign goals.

Join us to grow your career in a fast-paced, collaborative environment with internal promotion opportunities.

Qualifications

• At least 2 years of experience as a Team Leader or similar role.
• Strong coaching and interpersonal skills.
• Proficient in data analysis and reporting.
• Excellent communication and multi-tasking abilities.
• Experience in performance management and employee development.

Responsibilities

• Deliver monthly performance reports and scorecards to agents.
• Conduct weekly coaching sessions and performance updates.
• Monitor attendance, overtime, and leave compliance.
• Coordinate with departments to meet campaign goals.
• Lead schedule planning and daily coaching documentation.
• Attend client meetings to provide team updates.

Skills

Team Leadership

Coaching

Data Analysis

Interpersonal Skills

Microsoft Office

Multi-tasking

Performance Management

Employee Development

Job description

Acquire Intelligence Philippines Inc. is seeking a proactive Team Leader to guide a high-performing contact center team, ensuring service levels and client expectations are met.

You will conduct coaching, monitor performance metrics, and coordinate across departments to reach campaign goals.

Join us to grow your career in a fast-paced, collaborative environment with internal promotion opportunities.