Team Leader, Customer Support Operations

Convergys

Quezon City

On-site

PHP 450,000 - 750,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

CVS Specialty Pharmacy UPA is seeking a Team Leader for Operations in the Philippines to supervise a call center team. You will coach, monitor attendance, and drive performance to meet KPIs and financial targets while maintaining back-office alignment with policies.

Responsibilities include conducting team meetings, escalating issues as needed, and fostering a positive work environment. Flexible scheduling and strong leadership are essential for success in this role.

Qualifications

Associate's degree in related field with two to four years of relevant experience preferred.
Strong communication skills, both written and verbal.
Ability to mentor, coach and provide direction to a team of employees.
Willingness to work a flexible schedule.

Responsibilities

Supervise a group of call center associates on a day-to-day basis.
Coach direct reports regularly to ensure performance metrics are met.
Identify performance issues and implement improvement plans up to termination if needed.
Ensure KPI targets and financial expectations are met for the team.
Lead team meetings and organize team activities to maintain clear communication.
Stay updated on internal policies and participate in manager development training.
Promote company values through behaviors and team advocacy.