Team Leader - Customer support | Join Our Cebu Team!

Planas chuliganas; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A growing European BPO in Cebu is seeking a dynamic Team Leader to motivate a customer support team. You will oversee performance metrics, foster teamwork, and work closely with clients. Candidates with 2–3 years of leadership experience in BPO or retail are encouraged to apply. Competitive pay and benefits offered.

Benefits

Competitive pay of up to 65k

HMO and benefits

Up to 20 PTO days annually

Career growth opportunities

Qualifications

• 2–3 years leadership experience in BPO, e-commerce, or retail.
• Strong people management and communication skills.
• Analytical, results-driven, and highly adaptable.

Responsibilities

• Lead and inspire team to manage chats, emails, and tickets.
• Monitor KPIs and implement improvements.
• Collaborate with clients for updates and reports.

Skills

Leadership experience

People management

Strong communication skills

Analytical skills

Job description

We are Planas Chuliganas, a European BPO with a 500+ strong team, expanding in Cebu! We’re looking for a dynamic Team Leader who thinks outside the box and is hungry to deliver excellence. You’ll report directly to the Site Director, work closely with our client, and lead a team supporting customers in chat, e-mail and a bit of voice support.

What You’ll Do:

• Lead, inspire, and challenge your team to think beyond the usual while handling chats, emails, and tickets️

• Drive excellence in performance by monitoring KPIs (CSAT, Quality, SLA, etc.) and turning insights into actionable improvements

• Collaborate closely with the client, providing updates, reports, and fresh ideas that add real business value
  

What We’re Looking For:

• 2–3 years leadership experience (BPO, e-commerce, or retail preferred)

• Strong people management and communication skills

• Analytical, results-driven, and highly adaptable
  

What We Offer:

• Competitive pay of up to 65k (45k gross + monthly performance incentives of up to 20k)

• HMO, benefits, 13th month pay, allowances ????

• Up to 20 PTO days annually

• Career growth in a dynamic international BPO
  

If you’re ready to lead with passion and deliver results, apply now!