Team Leader – CSR

Comrise

Taguig

On-site

PHP 65,000 - 90,000

Full time

14 days+

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Job summary

Comrise is seeking an experienced Team Leader to lead a US Healthcare customer service team from Taguig City. The ideal candidate has a strong background in healthcare BPO operations, team coaching, and driving performance to meet targets.

You will coach a team of agents, monitor KPIs, quality, and attendance, handle escalations, and collaborate with support teams to achieve business goals in a fast-paced environment. This role requires onsite work in Taguig and a minimum of five years in BPO.

Qualifications

Bachelor's degree in any field.
Minimum 5 years of BPO experience.
At least 2 years of Team Leader experience.
Experience handling a US Healthcare account.
Strong leadership, coaching, and performance management skills.
Willing to work onsite in Taguig City.

Responsibilities

Lead and coach a team of Customer Service Representatives.
Monitor KPIs, quality, productivity, and attendance.
Conduct coaching sessions and performance reviews.
Handle escalations and support daily operations.
Collaborate with support teams to achieve business goals.

Skills

Team leadership

Coaching

Performance management

Leadership

Operations focus

Education

Bachelor's Degree

Job description

We're looking for an experienced Team Leader to lead a US Healthcare customer service team. The ideal candidate has a strong background in healthcare BPO operations, team coaching, and driving performance to meet operational goals.

Qualifications