Team Leader - Civil Registry

Unisys; Malaybalay; On-site; PHP 360,000 - 480,000; Full time

Job summary

Unisys in the Philippines seeks a detail-oriented operations associate to coordinate service/order delivery, perform data entry, and handle client inquiries. You will liaise with Client Services and Compliance, ensure timely processing and accurate transactions, and support daily site operations.

The role emphasizes problem solving, coaching junior staff, and contributing to process improvements. A high school diploma and 2-4 years experience are typical requirements; the team values quality,

Qualifications

• High School Diploma or GED is required.
• Typically 2-4 years' experience in the area of responsibility.

Responsibilities

• Coordinates service/product ordering, delivery, processing and payment with stakeholders.
• Performs data entry and claims processing with timeliness and accuracy.
• Ensures transactions and inquiries are processed to quality targets and within timeframes.
• Troubleshoots data processing issues and provides timely resolution.
• Acts as a point of contact for complaints and assists in resolution and reporting.
• Leads or participates in projects to onboard new clients or enhance processes.

Skills

Data entry

Stakeholder liaison

Process improvement

Time management

Education

High School Diploma or GED

Job description

What success looks like in this role:

• Liaises with stakeholders including Client Services & Support, Compliance and related teams to coordinate service / product ordering, delivery, processing and payment.
• Performs all required administrative duties in a timely and accurate manner (i.e., data entry / input for client enterprise, claims processing / review, banking and other outsourced types of service.
• Ensures all transactions / enquiries are processed accurately and within agreed upon quality targets and timeframes.
• Troubleshoots data processing issues and provides timely resolution.
• Serves as a point of contact on complaints and problems logged and assists in the reporting and resolution of such complaints and problems.
• Identifies process improvements and recommends opportunities to enhance client services.
• Coordinates and plays a lead role in daily site operational activities.
• Provides process related coaching and advice for less experienced team members.
• Leads or participates in projects to implement new initiatives, onboard new clients or enhance existing processes.

You will be successful in this role if you have:

• High School Diploma or GED required
• Generally, 2-4 years' experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity