Team Leader | Bulacan

LizardBear Tasking, Inc. (PEZA); Meycauayan; On-site; PHP 279,000 - 469,000; Full time

Job summary

TaskUs in the Philippines is seeking a Team Leader to coach and manage a customer support team. You will drive day-to-day operations, track SLAs and KPIs, and ensure top service delivery across phone, email and live chat. The role demands strong leadership, clear communication, and hands-on coaching in a fast-paced BPO environment.

Join a People First culture with growth opportunities and a focus on quality service for global clients.

Qualifications

• At least two years of Team Leader experience in outsourcing or similar, managing 10+ teammates.
• Excellent verbal and written communication skills.
• Above-average technical know-how.
• Experience in phone, email and live chat support.
• Familiarity with e-Commerce and CRM tools like ZenDesk.
• Flexibility to work across different shifts.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure SLAs and KPIs are met by teammates.
• Organize and manage the team's schedules.
• Train and coach team members for development.
• Evaluate strengths and weaknesses of teammates.
• Provide solutions for team growth and development.
• Create performance reports and document client feedback.
• Handle HR-related issues as they arise.
• Act as liaison between management and the team.

Skills

Team Leadership

Communication Skills

Customer Support Knowledge

Outsourcing Experience

Tools

ZenDesk

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What does a Team Leader do?

Imagine yourself going to work to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments.

• Manage day-to-day planning and operations of your team;
• Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
• Organize and handle the team and make sure everyone adheres to their schedules;
• Train and help in the development of your team by conducting team huddles and coaching sessions;
• Evaluate the strengths and weaknesses of your Teammates;
• Offer solutions for your team’s growth and development;
• Create reports of your team’s performance and document feedback from your client;
• Manage issues that might arise, including HR-related ones;
• Think of solutions creatively;
• and Act as the liaison between the management and your team.

Requirements

• At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
• Excellent verbal and written communication skills;
• Above-average technical know-how;
• Previous experience working in phone, email, and live chat customer support roles;
• Familiarity with e-Commerce, ZenDesk, or any other CRM tools;
• and Flexibility and willingness to work on different shifts.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. We also want to assure you that you will never be asked for payment information or banking information during the application or interview process. We will not ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us. Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. TaskUs will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities.

Company Info

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth.