Team Leader: Banking & Financial Accounts (BPO)

Sutherland; Mabalacat; On-site; PHP 670,000 - 893,000; Full time

Job summary

Sutherland in Clark is seeking a Team Leader for Banking and Financial Account to manage a focused team and improve customer experience metrics. You will coach, monitor attendance, and drive performance through data-driven actions.

The role requires at least 2 years of BPO team leadership in banking, fluency in MS Office, and the ability to work in a fast-paced environment. This full-time position offers growth and engagement opportunities in a dynamic site.

Qualifications

• At least 2 years of experience as a Team Leader/Manager in a banking/BPO setting.
• Proficient in MS Office.
• Thrives in a fast-paced environment with strong analytical skills.
• Excellent verbal and written communication.

Responsibilities

• Lead and coach the team to improve CX metrics (Resolution and CSAT) through call listening and action plans.
• Present Team Performance to Clients in as-needed basis.
• Address attendance and attrition, conducting stay interviews with the Operations Manager.
• Organize team engagement activities to boost morale.

Skills

Team leadership

Data analysis

Analytical thinking

Communication

Teamwork

Tools

MS Office

Job description

Sutherland in Clark is seeking a Team Leader for Banking and Financial Account to manage a focused team and improve customer experience metrics. You will coach, monitor attendance, and drive performance through data-driven actions.

The role requires at least 2 years of BPO team leadership in banking, fluency in MS Office, and the ability to work in a fast-paced environment. This full-time position offers growth and engagement opportunities in a dynamic site.