Team Lead, Service Delivery

TTEC; Lipa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global service provider is seeking a Team Lead, Service Delivery in Lipa, Batangas. You will motivate and manage your team to achieve company and client performance goals, provide coaching, and handle customer escalations. The ideal candidate has an associate degree and a customer-focused mindset. This role offers opportunities for professional development and a competitive compensation package.

Benefits

PTO and wellness benefits

Tuition reimbursement

Performance bonus opportunities

Qualifications

• Motivate your team to meet performance goals.
• Manage multiple, complex tasks and projects.
• Engage your team in using the necessary tools.

Responsibilities

• Coach associates to achieve company and client goals.
• Monitor absence and attendance of your team.
• Provide constant coaching and feedback to the team.

Skills

Performance-driven culture promotion

Time management

Customer-focused mindset

Comfortable with computer systems

Education

Associate degree or equivalent work experience

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead, Service Delivery working onsite in Lipa, Batangas, you’ll be a part of bringing humanity to business.

What You’ll Do

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.

You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

Daily Responsibilities

• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy

Qualifications

• Associate degree, technical school, or equivalent work experience
• Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others
• Utilize time management skills and manage priority tasks
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Customer-focused mindset
• Comfortable with computer systems

What We Offer

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Primary Location: PH-Calabarzon-Lipa