Team Lead NOC

Manpower, Inc.; Metro Manila; On-site; PHP 420,000 - 700,000; Full time

Benefits offered by this job

HMO & Life Insurance

Job summary

Manpower, Inc. in the Philippines seeks an experienced Dispatcher Shift Leader to support a multinational technology provider in network monitoring, incident management and service delivery from our BGC, Taguig City site.

Ideal candidates have 3–5 years in a telecom NOC or network operations, 1–2 years in leadership, strong communication and problem-solving skills, and the ability to coordinate with cross‑functional teams while working rotating shifts including nights, weekends, and holidays.

Qualifications

• Graduate of any four-year college course.
• 3–5 years of experience in a telecommunications NOC, network management center, or network monitoring operations.
• At least 1–2 years of experience in a Shift Leader or Supervisory role.
• Solid understanding of telecommunications and IT network operations.
• Basic knowledge of ITIL or eTOM service management frameworks is an advantage.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to work effectively under pressure and coordinate with cross-functional teams.
• Willing to work onsite in BGC, Taguig City.
• Flexible to work rotating shifts, including nights, weekends, and public holidays, as required by operational needs.

Responsibilities

• Monitor network alarms, acknowledge incidents, manage tickets, and coordinate resolution from detection to closure.
• Track response and resolution SLAs to ensure timely incident handling and accurate ticket documentation.
• Escalate major incidents, service disruptions, and potential SLA breaches in accordance with established procedures.
• Coordinate with the NOC Manager, project teams, vendors, regional teams, and customers regarding network status and incident updates.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Team coordination

Education

Four-year degree

Tools

ITIL

eTOM

Job description

Benefits: HMO and Life Insurance Coverage from Day 1, 5 SIL, and Government Mandated Benefits

Job Summary

We are looking for experienced and proactive Dispatcher Shift Leaders to join our team and support a leading global telecommunications and ICT solutions provider. The successful candidates will be deployed to a well-established multinational technology company, supporting network monitoring operations, incident management, and service delivery.

Key Responsibilities

• Monitor network alarms, acknowledge incidents, manage trouble tickets, and coordinate incident resolution from detection to closure.
• Track response and resolution SLAs to ensure timely incident handling and accurate ticket documentation.
• Escalate major incidents, service disruptions, and potential SLA breaches in accordance with established procedures.
• Coordinate with the NOC Manager, project teams, vendors, regional teams, and customers regarding network status and incident updates.

Shift & Team Management

• Lead shift handover meetings to ensure proper communication of pending incidents and operational concerns.
• Manage team schedules, attendance, shift rosters, and operational coverage.
• Monitor team performance, identify training needs, and support employee development.
• Ensure compliance with Change Management, Business Continuity Management (BCM), and Disaster Recovery Plan (DRP) procedures.

Reporting & Documentation

• Prepare and distribute operational notifications, incident reports, service updates, and network performance reports.
• Ensure accuracy and completeness of incident records and operational documentation.
• Maintain clear and timely communication with relevant stakeholders regarding network performance and service interruptions.

Qualifications

• Graduate of any four-year college course.
• 3–5 years of experience in a telecommunications NOC, network management center, or network monitoring operations.
• At least 1–2 years of experience in a Shift Leader or Supervisory role.
• Solid understanding of telecommunications and IT network operations.
• Basic knowledge of ITIL or eTOM service management frameworks is an advantage.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to work effectively under pressure and coordinate with cross-functional teams.
• Willing to work onsite in BGC, Taguig City.
• Flexible to work rotating shifts, including nights, weekends, and public holidays, as required by operational needs.