Team Lead - Facilities Help Desk

Jones Lang LaSalle Incorporated; Taguig; Híbrido; PHP 900.000 - 1.350.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated in Taguig, Philippines, is seeking an experienced operations leader to assemble and oversee a team, establish efficient working procedures, and drive service quality. The role requires strong leadership, process discipline, and cross‑functional collaboration with internal and external partners.

The successful candidate will monitor process stages, manage resources, and deliver analytics to improve performance while aligning with company goals.

Formación

• Excellent verbal and written English communication.
• Advanced proficiency in MS Office Suite.
• Strong administrative skills in organization and time management.
• Good reporting, analytics, and presentation skills.
• Willingness to work on shifting/rotating schedules.
• Experience in supporting Global Region services is an advantage.
• Background in facilities management is preferred.
• Have completed Leadership Readiness Program (LRP).
• Should have at least 1-year tenure in current role/Service Line.
• Should demonstrate a Strong or Exceptional performance rating consistently.

Responsabilidades

• Lead the team to ensure consistent delivery of service quality standards.
• Serve as the primary operational contact and escalation point for all team member issues.
• Support onboarding processes for new employees and contribute to ongoing enhancement of procedural documentation.
• Collaborate with leadership peers and foster a unified team environment across departments.
• Build and sustain effective working relationships with key internal and external partners.
• Identify process improvement opportunities and drive implementation of operational excellence initiatives.
• Focus on talent retention strategies and maintain turnover rates within acceptable parameters.
• Generate performance analytics and deliver actionable insights on team metrics.
• Monitor the daily performance of the team, providing timely feedback and acting on poor performance where necessary.
• Take ownership to resolve queries and complete the actions required to ensure that all clients receive the highest quality of service.
• Responsible for call quality performance across the team by completing individual call quality sessions both side by side and remotely to ensure that all quality measures are adhered to as per targets.

Conocimientos

English communication

MS Office proficiency

Administrative skills

Reporting and analytics

Time management

Shift work

Global region experience

Facilities management

Leadership readiness

Tenure requirement

Educación

Bachelor’s degree preferred

Herramientas

MS Office

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

How we support the Whole You:

Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

What this job involves:

Standing at the forefront of team delivery. As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team’s objectives and allotting resources to achieve optimal results and meet the company’s goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.

Duties and Responsibilities:

• Lead the team to ensure consistent delivery of service quality standards
• Serve as the primary operational contact and escalation point for all team member issues
• Support onboarding processes for new employees and contribute to ongoing enhancement of procedural documentation
• Collaborate with leadership peers and foster a unified team environment across departments
• Build and sustain effective working relationships with key internal and external partners
• Identify process improvement opportunities and drive implementation of operational excellence initiatives
• Focus on talent retention strategies and maintain turnover rates within acceptable parameters
• Generate performance analytics and deliver actionable insights on team metrics
• Monitor the daily performance of the team, providing timely feedback and acting on poor performance where necessary.
• Take ownership to resolve queries and complete the actions required to ensure that all clients receive the highest quality of service.
• Responsible for call quality performance across the team by completing individual call quality sessions both side by side and remotely to ensure that all quality measures are adhered to as per targets

Skill and Experience Qualifications:

• Excellent verbal and written English communication skills.
• Advanced proficiency in computer functions within MS Office Suite
• Strong administrative skills in organization and time management
• Good reporting, analytics, and presentation skills
• Willingness to work on shifting/rotating schedules.
• Experience in supporting Global Region services is an advantage.
• Bachelor’s degree preferred.
• At least two years of operational leadership and team management experience
• Background in facilities management is preferred
• Have completed Leadership Readiness Program (LRP) **
• For internal applicant, except for lateral application with the same band level – P2.
• Should have at least 1-year tenure in current role/Service Line and must not have policy infraction on record for the last six months.
• Should demonstrate a Strong or Exceptional performance rating consistently throughout the entire period under consideration.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Location: On-site –Taguig, Philippines

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

We help our people thrive, grow meaningful careers and find a place where they belong.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affriaditive Action policy here.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.