Team Lead - Client Facing (Dayshift - Onsite Cebu/Davao) w/ 10k SignOn Bonus

VA PLATINUM PTY LTD INC.; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

An offshore staffing company in Cebu City seeks a Success Manager (Team Lead) to oversee client management and team operations. The ideal candidate has at least 3 years of experience in a similar role, strong client management skills, and a Bachelor's degree. Responsibilities include leading a team, ensuring client satisfaction, and developing strategies for performance. This role offers a fixed day shift and weekends off.

Benefits

HMO with Dental Coverage

2-week paid Holiday Break

Fixed weekends off

Day shift schedule

Qualifications

• Minimum of 3 years of experience as a Team Lead/ Manager in relevant industries.
• Strong Client Management or Account Management skills required.
• High-level competence in Microsoft Office.

Responsibilities

• Serve as the primary point of contact for clients, addressing queries.
• Manage onboarding and offboarding process of VAs.
• Provide ongoing support to clients, including coaching.

Skills

Client Management

Team Leadership

Microsoft Office

Analytical Thinking

Organizational Skills

Excellent English Communication

Education

Bachelor’s Degree

Job description

Overview

Ready to switch to a fixed day shift schedule with weekends off?

Interested in growing your leadership experience and directly engaging with clients in Australia?

VA Platinum is hiring Team Leads!

MULTIPLE ROLES OPEN!

About the Role

As a Success Manager (Team Lead/Manager) at VA Platinum, you will play a pivotal role in client management and ensuring the seamless operation of our client-facing services. You will lead a team of Virtual Assistants (VAs), ensuring they meet client expectations and company standards.

Your responsibilities will encompass direct client interaction, overseeing client projects, and aligning team efforts with client goals. Effective communication of company goals, safety practices, and deadlines is essential. You will motivate team members, assess performance, and provide crucial support to clients, including coaching and performance updates.

Ideal Candidate (Must Have Experience)

• Minimum of 3 years of experience as a Team Lead/ Team Manager in the Virtual Assistant, BPO, KPO, or Shared Service industries.
• Bachelor’s Degree holders are preferred.
• Strong Client Management or Account Management skills with experience in client dealings.
• High-level competence in Microsoft Office (skills in other software or CRMs will be an advantage).
• Key skills: Excellent written and verbal English, analytical thinking, strong organisational skills, and people management.
• Key attributes: Ability to work with a team, results-oriented, and client-focused.
• Amenable working onsite at either of our offices in Cebu and Davao (IT Park Cebu / Robinsons Cybergate Delta Davao).

Tasks and Responsibilities

• Client Interaction: Serve as the primary point of contact for clients, addressing their queries and concerns, and ensuring their needs are met promptly and effectively.
• Onboarding and Offboarding: Manage the onboarding and offboarding process of VAs, ensuring a smooth transition for clients.
• Client Support: Provide ongoing support to clients, including coaching, performance updates, and addressing any issues that arise.
• Team Leadership: Communicate team goals, motivate team members, and assess their performance to ensure alignment with client objectives.
• Quality Assurance: Oversee the work of team members (VAs) to ensure quality and compliance with guidelines.
• Strategy Development: Develop and implement strategies to promote adherence to company regulations and performance goals.
• Reporting: Generate and share comprehensive and detailed reports about performance, company-related objectives, and deadlines.
• Team Meetings: Conduct team meetings to update on best practices and continuing expectations.
• Work Environment: Create a pleasant working environment that inspires the team.

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents
• 2-week paid Holiday Break. Enjoy the season without worrying about your work.
• Fixed weekends off (Saturday and Sunday).
• Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Stable Internet Connection (at least 10 Mbps)
• Laptop or PC w/ Webcam

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About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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