TaskUs Molino | Teammate - Financial Campaign (Advance Pooling)

TaskUs; Bacoor; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Healthcare benefits

Fun and inclusive culture

Training and development programs

Employee discounts and perks

On-site amenities and events

Job summary

TaskUs Molino is seeking a Teammate for a Financial Campaign in an advance pooling setup. You will handle email and live chat inquiries, filter content from client sites, and perform data research with strict adherence to privacy and quality guidelines.

Ideal candidates have at least 6 months Fraud experience and strong communication skills. On-site in Cavite, with chances for growth, comprehensive benefits, and ongoing training under the #PeopleFirst culture.

Qualifications

• At least 6 months fraud experience.
• Strong verbal and written communication skills.
• Computer literate; proficient with Windows OS, Apple OS X, MS Office and Google apps.

Responsibilities

• Provide accurate and timely responses for inquiries via email and live chat.
• Filter content from the client's website and perform data/research tasks.
• Troubleshoot common issues and document customer interactions per procedures.
• Manage and resolve customer complaints and escalate priority issues.
• Route calls to the right resource and maintain confidentiality of logins/passwords.
• Meet client KPIs and participate in mandated trainings and feedback activities.
• Support cross-functional and global teams and perform other duties as assigned.

Skills

Fraud experience

Verbal and written communication

Computer literacy

Tools

Windows OS

Apple OS X

Microsoft Office

Google applications

Job description

TaskUs Molino | Teammate - Financial Campaign (Advance Pooling)

What does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being top-notch. So come on, we need your full concentration on what it's like to be a Teammate.

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

As a Teammate:

• You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
• You will filter content from the client's website.
• You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
• You will also manage and resolve customer complaints. You will identify and escape priority issues.
• You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
• You must also participate in all Internal and External mandated training and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
• You will also provide feedback to management concerning possible problems or areas of improvement.
• You will also perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Requirements:

• What exactly are we looking for? At least 6 months Fraud experience
• We need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus!
• We're looking for someone who has strong verbal and written communication and comprehension skills.
• We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
• We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
• If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!

Employee benefits:

• Competitive salary
• Career growth opportunities
• Healthcare benefits
• Fun and inclusive work culture
• Training and development programs
• Employee discounts and perks

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Food Forward: Free food on-site!
• Daycare for your kids while you're on shift
• Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

For more information, visit www.taskus.com.