TaskUs Antipolo | Digital Finance Campaign (Back Office)

TaskUs; Antipolo; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Great benefits

Growth opportunities

Job summary

TaskUs is hiring a Customer Care Specialist to deliver world-class service via phone, email, and live chat. You will resolve inquiries, follow documented processes, and collaborate with teams to ensure customer satisfaction.

The role emphasizes English fluency, adaptability, and a customer-centric approach, with opportunities for growth within TaskUs’ People First culture.

Qualifications

• Computer-literate with Windows, macOS, MS Office and Google apps.
• Familiar with Zendesk, Slack and internal troubleshooting tools.
• Fluent in English; strong reading and writing skills.
• Must be at least a high school graduate.
• Strong problem-solving and critical-thinking abilities.
• Excellent written and verbal communication.
• Adaptable to changing processes; team player.
• Empathic, customer-centric attitude.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Research and provide accurate and timely responses to inquiries via phone, email, and live chat.
• Navigate internal documentation to provide world-class service and document interactions per SOPs.
• Escalate issues to appropriate internal teams when necessary.
• Route calls to the right resources and document customer interactions.
• Identify trends in issues and contribute to resolutions.
• Adhere to client KPIs and company policies while maintaining quality.
• Collaborate with teammates and other departments to resolve issues.
• Participate in all mandated training and seminars; follow TaskUs policies.

Skills

Fluent English

Great communication

Problem-solving

Adaptable

Empathic toward customers

Team player

Open to feedback

Attention to detail

Multitask

Education

High school graduate

Tools

Zendesk

Slack

Internal troubleshooting tools

Windows OS

macOS

Microsoft Office

Google applications

Job description

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description - Teammate

It started with one Ridiculously Good idea—create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What does a Customer Care Specialist really do?

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles and responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world-class service;
• Identify and escal... ??? to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
• Participate in all mandated internal and external training and/or seminars; and
• Get to know, understand, and comply with TaskUs’ policies and procedures.

Technical skills and qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate
• Problem-solving and critical-thinking skills
• Great communication skills, written and oral
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Empathic toward customers and can maintain a customer-centric approach
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
• Open to feedback, eager to learn, and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful, high attention to detail, and the ability to multitask

What’s in it for you?

• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions