Tarlac- Customer Service Associate

Foundever; Tarlac City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A growing customer service company is seeking passionate customer service associates in Tarlac City, Philippines. You will be responsible for providing exceptional support through various channels, including phone, online chat, and email. Ideal candidates are comfortable with technology and able to create memorable experiences for customers. This position offers a comprehensive compensation package along with performance incentives and career development opportunities.

Benefits

Healthcare benefits

Performance incentives

Career development opportunities

Qualifications

• Experience in customer service or call center environment is preferred.
• Strong comfort with computers and digital communication.
• Ability to develop personalized, memorable customer experiences.

Responsibilities

• Provide excellent customer service through phone, chat, and email.
• Work collaboratively with team members to enhance customer satisfaction.
• Take responsibility for resolving customer issues efficiently.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

About Us

From the land of sugar and rice, and everything nice…. FoundeverTarlac was established in 2015 with only one campaign. 4 years after, we now have 8 campaigns and in 2019 we are to launch our 3rd site in Tarlac. We empower our people that is why more and more brands trust our care to help customers all over the world.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values. We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email. Customers rely on you to answer their questions, address their concerns, and help them with a particular product or service. What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers. Invest your future with us and experience only the best in class: healthcare benefits, facilities, compensation package, performance incentives, employee engagement and career development.

Primary Job Responsibilities

Put that smile on our customers’ face. WOW Customers over the phone, online chat, or email. Enthusiasm and a Be BOLD attitude with great customer service skills. A WORK Together approach with open communication, excellence in service, integrity, and accountability. Build TRUST by working as a team member, as well as independently, with minimal supervision. Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

Experience Target

• Call Center experience a plus