Talent Sourcing Strategist

Optum, a UnitedHealth Group Company; Davao City; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical plan (HMO) from day 1

HMO for dependents

Market competitive total rewards

Retirement benefits

Fortune 5 enterprise

Job summary

Optum Davao is seeking a Senior Sourcing Lead to manage the Contact Center hiring pipeline and drive sourcing strategy. You will mentor a team, partner with hiring managers, and ensure talent flow aligns with business needs.

Utilize social media, job boards, referrals, and outreach to build a robust candidate pipeline. A hybrid work setup and opportunities to grow within a Fortune 5 enterprise are available.

Qualifications

• Extensive experience in sourcing Contact Center talent within the healthcare industry.
• Minimum of 5 years work experience in doing recruitment sourcing activities.
• At least 3 years of recruitment sourcing supervisory experience.
• At least 3 years handling healthcare hiring.
• Strong understanding of various sourcing techniques and tools, including Boolean searches, social media platforms, and professional networks.
• Proficiency in using MS Excel for creating reports and maintaining data for data analytics.
• Excellent communication and interpersonal skills, with the ability to build relationships with candidates and hiring managers.
• Demonstrated leadership abilities, with experience in managing and mentoring a team.
• Analytical mindset with the ability to interpret data and metrics to drive sourcing strategies.
• Knowledge of the technology industry and its talent landscape.
• Willing to work in a hybrid work arrangement.
• Willing to relocate (Metro Manila or Cebu) if needed.

Responsibilities

• Lead and oversee Optum's Davao Sourcing Team, with primary responsibility for Contact Center hiring.
• Develop and implement effective sourcing strategies to build a robust pipeline of candidates.
• Utilize various sourcing methods, including social media, job boards, employee referrals, networking events, and direct outreach.
• Collaborate with hiring managers and recruiters to understand hiring needs and develop targeted sourcing plans.
• Monitor and analyze sourcing metrics to evaluate the effectiveness of sourcing strategies and drive data-based improvements.
• Stay updated on industry trends, labor market insights, and best practices in contact center and BPO hiring.
• Train, coach, and mentor sourcing team members to strengthen their sourcing capabilities, productivity, and overall performance.
• Support and promote Optum's employer brand by driving candidate engagement initiatives and positioning the organization as an employer of choice within the contact center industry.

Skills

Contact Center sourcing

Healthcare recruiting

Team leadership

Sourcing analytics

Boolean search

MS Excel

Tools

Boolean search

Social media

Networking

MS Excel

Job description

Responsibilities:

• Lead and oversee Optum's Davao Sourcing Team, with primary responsibility for Contact Center hiring. Drive sourcing excellence, develop innovative talent attraction strategies, and provide support for hiring initiatives across other business functions as needed.

• Develop and implement effective sourcing strategies to build a robust pipeline of candidates for various contact center positions.

• Utilize various sourcing methods, including social media, job boards, employee referrals, networking events, and direct outreach, to identify potential candidates.

• Collaborate with hiring managers and recruiters to understand hiring needs and develop targeted sourcing plans for volume and niche hiring requirements.

• Monitor and analyze sourcing metrics to evaluate the effectiveness of sourcing strategies and drive data-based improvements.

• Stay updated on industry trends, labor market insights, and best practices in contact center and BPO hiring to continuously enhance sourcing efforts.

• Train, coach, and mentor sourcing team members to strengthen their sourcing capabilities, productivity, and overall performance.

• Support and promote Optum's employer brand by driving candidate engagement initiatives and positioning the organization as an employer of choice within the contact center industry.

Qualifications:

• Extensive experience in sourcing Contact Center talent within the healthcare industry (Customer Service Representatives, Revenue Cycle Management Analysts, Healthcare Claims Representatives, Prior Authorization Specialists, Team Leaders, and other BPO/contact center roles), with a proven track record of successfully identifying, attracting, and engaging top talent.

• Minimum of 5 years work experience in doing recruitment sourcing activities

• At least 3 years of recruitment sourcing supervisory experience

• At least 3 years handling healthcare hiring

• Strong understanding of various sourcing techniques and tools, including Boolean searches, social media platforms, and professional networks.

• Proficiency in using MS Excel for creating reports and maintaining data for data analytics.

• Excellent communication and interpersonal skills, with the ability to build relationships with candidates and hiring managers.

• Demonstrated leadership abilities, with experience in managing and mentoring a team.

• Analytical mindset with the ability to interpret data and metrics to drive sourcing strategies.

• Knowledge of the technology industry and its talent landscape.

• Willing to work in a hybrid work arrangement.

• Willing to relocate (Metro Manila or Cebu) if needed.

WHAT WE OFFER

• Medical plan (HMO) from day 1 of employment

• HMO coverage for dependents subject to enrollment procedures & hierarchy rule

• Market competitive total rewards package

• Retirement benefits

• Be part of a Fortune 5 enterprise

WHO WE ARE

• Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together