Talent Care Advisor (RPO)

IBM; Quezon City; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Hybrid work arrangement

Night shift on-site

Job summary

IBM is seeking a Talent Care Advisor (RPO) in the Philippines to drive end-to-end recruitment for US-based client hiring managers. You will manage applicant relationships, shortlist candidates, and coordinate with managers across time zones, while ensuring proper ATS usage and process adherence.

Ideal candidates have 1+ years of recruitment experience, strong communication, and willingness to work night shifts on-site in a hybrid setup.

Qualifications

• Minimum 1+ years’ recruitment experience in-house, RPO or agency.
• Experience with a web-based ATS and recruitment best practices.
• Ability to build long-term value with clients.
• Effective communication with stakeholders.
• Willingness to work night shift on-site.

Responsibilities

• Manage relationships with applicants, hiring managers and client contacts.
• Receive applications for open requisitions and present shortlisted candidates.
• Coordinate with hiring managers and location contacts for hiring processes.
• Support hiring managers and candidates in the use of ATS and guidelines.
• Handle union-related transactions (involuntary separations, recalls, transfers).
• Review voice and video assessments as part of selection.
• Maintain documentation related to process execution.
• Adhere to SLAs and OLAs and internal timelines.
• Address recruitment concerns via email, phone or chat.
• Ensure compliance with IBM deliverables and policies.
• Manage own learning and development.

Skills

Recruitment experience

ATS experience

Client relationship

Effective communication

Night shift

Education

Bachelor's Degree

Tools

Applicant Tracking System (ATS)

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Talent Care Advisor is primarily responsible for the overall execution of hiring strategies and procedures as outlined in the client-approved process documents, any of which may require collaboration with various IBM and client contacts. A PRS serves as the account’s end-to-end point of contact for US based client hiring managers for various positions (frontliners, management, non-management, and union jobs) in their organization.

Key Responsibilities

• Manage relationships with applicants, hiring managers and client contacts
• Receive applications for open requisitions and perform further evaluation before presenting the shortlisted candidates to the hiring managers
• Coordinate with hiring manager and location contacts through email and phone for the effective execution of the selection and hiring processes
• Provide support to hiring managers, location contacts and candidates in the proper use of ATS and educate them on process-related guidelines and policies
• Handle union-related transactions pertaining to involuntary separations, recalls, and transfers
• Reviews voice and video assessments as part of the selection process.
• Provide and maintain the required documentation related to process execution such as process documents, job aids, information alerts, spreadsheets, etc.
• Adhere to performance guidelines set by IBM and/or the client, such as service level agreements (SLAs), operational level agreements (OLAs), internal timelines, etc.
• Address recruitment concerns via email, phone or chat
• Ensure and manage own compliance to IBM deliverables, guidelines and policies
• Manage own learning and development

Required education

Bachelor's Degree

Required technical and professional expertise

• Has a minimum of 1+ years’ experience in recruitment either an in-house, RPO or agency role
• Strong experience in a web-based applicant tracking system and recruitment best practices
• Able to create positive relationships with clients and build long term value
• Able to communicate effectively and consistently
• Willingness to work nightshift on site

Preferred technical and professional experience

• Familiarity with US geography, culture, government laws and employment requirements are a plus

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Talent Care Advisor (RPO)

Job ID

127615

City / Township / Village

QUEZON CITY

State / Province

National Capital Region (Manila)

Country

Philippines

Work arrangement

Hybrid

Area of work

Enterprise Operations

Employment type

Regular

Position type

Professional

Up to 100% or 5 days a week (home on weekends - based on project requirements)

Company

(0856) IBM Business Services

Shift

Night

Is this role a commissionable/sales incentive based position?